Suggestions

Well it is not a Genes employee for that matter, as they don't like negative feed back at all.

Chrome well I don't like it.

The tree not I don't like.

And if more people leave GR does those who pay prices go up to maintain the wages of those working for them???

I think it will.

Is there anybody there?

Knock once for yes and twice for no.

Jennifer, try closing, then reopening your tree. The info may have returned to the boxes... It's a damned niusance and one shouldn't have to 'work around it' that way.

I've had the same problem and reported it to GR yesterday. I suggest you send them a Feedback report so they know it isn't just me having the problem!

HELP!!!

What am I doing wrong? I type in the birth place box the town and press SAVE...it deletes. Type it in again press SAVE....it deletes...GRRrrrrrr!!!!!!!

Typed alot of notes in the note box..SAVED....it DELETES!!!!!!!!

I hate this NEW TREE!!!!!!!!!

Back on 29 August I posted this:

"What chance of someone form the Genes Team now posting a note on this thread to indicate that they have read and inwardly digested the comments therein???

Slim, I guess, but it really would be a morale booster for all those posters who have taken the time to write up their comments about the ghastly new tree.

Even better, of course, would be for GR to now say what they are actually going to do to improve matters. The majority opinion from this thread is firmly that the new format is disliked (to put it mildly) and that many are proposing to leave GR when their current sub runs out. Surely that should be a matter of concern for GR and make them LISTEN to what us paying customers WANT. (But maybe they don't realise that because they don't actually read this thread - despite what they say?"

Since then, Estelle posted a note when she returned from holiday on 11 September saying:

"Hi everyone, thanks to you all for your posts so far. I have been on holiday for a couple of weeks so not been around to post. I am sorry if you thought we were ignoring you - that is not the case at all.

I will be taking some time out this week though to sit down, read every suggestion and make a note of them. I speak to the tree team on a weekly basis and it looks like there will be some good suggestions to pass on. "

Since then no further posts from GR on either this or, unless I've missed them, any other threads.

I THINK IT IS TIME FOR AN UPDATE FROM GR - PLEASE!

I want the OLD TREE back. I find the new tree impossible and frustrating.

In the last 10 years I have been on Genes site nearly every day. Now I try to avoid it like the plague. The whole site is so complicated and hard to navigate.

Ann

(1) Updating / adding people to the new tree is a real drag, it takes ages and is very boring to do. Yes it does work but is to say the least no fun. I was not a great fan of the old tree but at least you could add people fairly easily.

This needs to be sorted out. Suggest the mega elephant size edit box is dumped in favour of a smaller one that is restricted to essentials and can be seen at a glance. Then, if people want to add more detail, bring up the more complex edit. This would also stop the silly 2 stage system currently used.

I can see no reason why GRU should ban the use of upper case for names or places.

(2) Navigating the tree with the endless mouse scrolling is a royal pain and for me negates the chief reason to use GRU at all. It was far easier to navigate the old tree, indeed it was a snap.

(3) Rename the "dashboard" (which is nothing of the sort) to something sensible such as "Shared Trees". Also tab the box alpabetically rather than the current mad 12345 system. fwiw it has also become near impossible to find shared tree contacts in "My Contacts". Please sort this out.

It might be a good idea to get a few real live GRU members (who also sub to the census records) down to yr offices in London for a day or two (full expenses) and see how the current release does not really work and what can be done about it. Clearly the team have little idea. Indeed they do not even some to know rule 1 of business, communicate with your customers.

:-(

While I do not like the prospect of changing browsers (and I will try again with Chrome)it is true that more sites are not supporting IE for whatever reason.

I have a tree on Tribal Pages and they updated the site recently and IE no longer gives access to all the areas-Chrome being suggested :-)

The tree was what persuaded me to join Genes nearly 9 years ago. It has been a very important unique selling proposition (USP) compared to competitord. Simple and uncomplicated intro to computerside on line trees for those of us of a conservative and non tecky mind. Whether tree is free or not, many of us have happily been paying Genes every year mainly for the tree facility.

So this "free tree" argument is fractious and a waste of time. We came cos the tree was good, we stayed cos the tree was good, we leave cos the tree is now...... (what is the word I am looking for). And I now doubt things will get much better as the same programmer is in situ still.

Also, we all pay indirectly through hits and advertising revenue. So even the free subscribers contribute to the success or otherwise of Genes.

"A few seconds for a single step isn't of great consequence in itself, but in a sequence of several steps, then the interface is a major drag and a discouragement for further use."

The GR advice is: "Please could you try using google chrome? We don't usually ask members to switch browsers but feel this might be a good solution for you."

So it would seem that it's the customer's responsibility to resolve the vendor's design shortcomings ?!

So because it is free does that mean it has to be next to useless?

Jeffery, The tree on GR is free and always has been,

Roy

That is not at all obvious. There have been perhaps two or three hundred who prefer the old tree enough to complain about it on the boards and blogs.

As has been pointed out numerous times no one on GR pays to use the tree, they pay to use the boards and records and to send messages.

Perhaps a majority of the free members prefer the old tree but we have no way of finding out.

its obvious clients prefer the old tree for its simplisity give us back what we paid for

Elizabeth, I don't understand why there wasn't an option. :-S :-S :-S


I can use my tree on IE8/9, Chrome and Firefox......maybe I'm just lucky..... :-S

Rollo, et al,

I've been using Firefox for ages quite happily until GRU introduced the new tree when everything went to pot. As you correctly say, Rollo, the edit screen is incredibly badly designed (and probably the one bit that we ALL want rejigged) and the SAVE button fell off the bottom of the page.

I referred all sorts of problems to GRU and eventually it was suggested that I should change from Firefox to Chrome.

I did...

...and it is still all just the same as when I was using Firefox.

GRU must take responsibility for making a complete b+++s up of the new design and they must take urgent steps to get it sorted so that us paying members can use it properly and effectively as we did quite happily for all those years with the good old tree.

Cynthia

No option-just making Chrome the default or "don't ask me again" which I clicked and could not get any further !!

Uninstalled it now !!

Elizabeth, you don't have to make it your default browser, you should be getting the option to make Chrome your default browser...or not. If you don't want to use it all the time, then select No.



You can switch between browsers quite easily. I have two browsers open at the moment......depends which mood I'm in as to which I use. :-D

I know this is not really the correct board....but as it is a continuation of posts from Sue and Cynthia plus all the dire warnings from Rollo :-0

Being as one with Sue and her comments.... I have taken Cynthia's advise about being brave and downloaded Chrome....however having not made it my default browser ...yet.... how do I get it to open to see if I like it ? :-|

Just get the screen blocked by a notice telling me it is not my default !!

Stephen_SG (and others) - many thanks.

'search/select person' problems - It's a 'Compatibility View' issue, now unticked so 'search/select person' now functions as expected.

But the GR Tree processes generally are still slow in comparison with other web sites, with each step taking a few seconds, e.g., scrolling down the RH side panel window for a given person. A few seconds for a single step isn't of great consequence in itself, but in a sequence of several steps, then the interface is a major drag and a discouragement for further use.