Suggestions

soooooooooooooo, Barry


Have you complained directly to Support at GR


They only rarely respond on these threads .........................


...... the people who are responding to you are only members like yourself, who are making suggestions that have worked for them.



Complaining on threads really does very little ........... and most certainly does not make support and technical people aware of just how many people are having pronlems, or which are the major problems.


contact ................ support@genesreunited.co.uk






sylvia

Cynthia - re Tree Printing

The Q&A link gives exactly the same instructions as you gave to me some days ago
I'm sorry but it just does not work - When one loads the full tree and click on to the print icon there are no printing instructions , only the same message that has been there for months (some nonsense about talking to my printer, which cannot cope with a tree of my size and saying that the print facility shouldn't take too long)
The tree which I wish to print contains just 214 names

Head and brick wall comes to mind.

Sue

re printing instructions from Cynthia dated 31/10

Followed your instructions to print FULL tree but all I got was the message that has been there for months - facility not yet available ," shouldn't take too long "

A.....has updated its site but they do give you the option of the old or the new search site and it has been that way for a very long time now .

I can choose for myself if I use the old site or the new ...I choose the old as I know it well and that is what is going wrong on here .

We have not been given any choice.......Take it or change your set up.

Tried Firefox...no difference.
Tried Chrome ..did not like it .

I am a paying member and I want what I paid for please.

IT has been a long while now since GR made the changes and I think they have had plenty of time to fix the problems.

Save button at the top of the page in the tree would help.
The Compatibility off and on again amateurish to say the least...should already be fixed.
Tree is loading a bit quicker and I am still using XP IE 8 .

Sue :-( Compatibility on :-D

You could, of course, upload a photo of a plain sheet of blue or pink to replace the avatars for people you don't have photos of.

Incidentally Ancestry and FTM also have cute pictures of men & women on their trees.

Malcolm,

Surely your first point is covered by opening the (horrid) 'fly out' editing panel on the right side of the tree? If you have selected someone in the tree, their details are those that are shown in the Edit fly-out panel.

Good point about the cursor - it needs to be 'active' in all the similar situations - eg, when 'Adding' a new person, etc.

So far as the daft avatars, I agree they are rather ghastly. However, if you upload photos to your Keepsafe, you can then select one of them as a person's 'Profile' picture. This then replaces the avatar for that person on the main tree. It still, of course, leaves numerous nasty avatars for all the people you don't have photos of...

Simon

Malcolm, I suggest you take a look at the link I have posted above. Cx

Please get rid of the useless avatars and indicate sex by colour. I am sure many of my relatives would feel insulted to be represented by such "cute" drawings which do nothing but take up space that would be better used otherwise. If, someday, I am able to print my tree it would look silly with these drawings, the like of which I have never seen on any tree.

1..Indicate in a box outside the tree the name of the person selected, so that it is possible to navigate within the tree and determine relationships without selecting a new name and then, by clicking on the name in the box outside the tree, return to the position of that person on the tree without having to type the name in the "search" box. Anyone with a large tree is likely to appreciate this time saving feature which used to be available before the tree was "improved".

2. On the "search" panel please make the cursor active automatically on the firstname box when the panel is opened. A very simple improvement.

ancestry has definitely changed their tree ....... upgraded it.

AND there were lots of complaints on their FB wall last week.


Upgrading sites is called progress.

If they don't upgrade, they lose clients, who move on to more progressive sites.



I heard a comment yesterday re new drug trials.


New drugs have to undergo testing before they are released to the public, to ensure they are safe.

Sometimes it happens that a drug is found to have serious problems about 2-3 years after general release.

It was pointed out that test runs use only a small number of people. It is not until the drug is taken by thousands or millions of people that problems might be spotted.


It struck me that this is EXACTLY what happens with updates to software programs.


They can be tested by less than 100 people, several hundreds of people, or even a million people ........................ but there will always be that snag that will only affect a few people after release to millions of people.

Sue, I think you will find that most sites develop and update their trees from time to time. Ancestry have just done some work on theirs.


It really IS worth while taking the time to look through the guidelines.


http://www.genesreunited.co.za/help/faqs?key=362


It may help to iron out a few problems for you. :-D

My point exactly.
'Were still making a number of improvements to the tree.'

This product should not be here if it is not fully working for everyone.

Sue

Barry. From the Help Section.



Go to your tree and select the 'Full Family’ view at the top of the page.

· Click on the 'Print' icon in the top right hand corner of the tree to see the print menu. You'll see full instructions on how to print out your tree here.

· You can either print the entire tree, or a view of your Ancestors or Descendants.

· You can print out any trees that you have access to. View the other tree in the 'Full Family’ view and then you'll see the option to print it.



We know that some members are having problems printing their trees at the moment, and we're really sorry about this. We're still making a number of improvements to the tree, including the printing function.



If you’re having problems, as a temporary solution, try exporting your tree from the site as a Gedcom file. Then you can print it offline using a family tree software package such as Family Tree Maker or Personal Ancestral File.

Just a simple request (one would think)
When will we be able to print a full tree ? I have been trying to print a tree of just 214 names for at least 11 months
I would have thought , as a selling point to recruit new members, this would be a priority - apparently not

I do not like the new tree, it is too complicated, and for people who are doing a family tree, and are not computer whizz kids, it is extremely difficult to understand all the in formation given out by helpful people. All i request is that the tree actually works properly.
It is now apparent that the tree is continually being tweaked and still not finished.
I do think this is unfair inconvenience to alot of people, and we are actually paying for this.
This is a disgusting way to do business, and a very poor product. By the amount of people complaining and getting nowhere, GR are the lowest of the low.

Example: Would you buy a television set, and have just the screen, and no sound. Or wait a couple of weeks then you may have a picture, but not really sure about that, you better wait and see what we can fix up for you.
Sue

I think many members with problems, would find it helpful if they checked the FAQs section and Phil's Blog before commenting on here.

These are being updated all the time and well worth a read. Allow time though :-D

Like most apparently, I do not like the new tree, please give us back the old one. Had nothing but problems, have cleared history, cookies, run maintenance checks, done everything I can think of but it will not let me see another members full tree. The layout is awful and it is not user friendly any more, it's awful. Please give us back the old version :-(

I would like to be able to see in Full / Ancestor / Descendant / List mode my tree and trees shared with me that have > 3 000 people. That has been impossible since the advent of KeepSafe. "Support" thank me for my "patience" and have passed the matter to "the development".

I am much encouraged to discover from GRU that "the Team" do not have any target dates or management imposed priorities for their work but just get on as it suits them. Obviously a desirable job.

Not sure if this has been requested/suggested by another/other members but:

In the Tree Dashboard it shows two tabs 'My Trees' and 'Trees shared with me' - would it be possible to have a third tab for 'My Tree is shared with' - I would l find this useful and it seems a logical additional tab to go on the Dashboard.

Thank you