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Suggestions: TREE

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ProfilePosted byOptionsPost Date


Estelle Advisor Report 2 Jan 2013 14:27

Hi Joy, the problem was not with the tree itself. The problem was with one of our servers. So the tree V3.3.3 would work for some people if they were directed to a different server.

Kind regards,



JoyDean Report 2 Jan 2013 12:54

A paying customer posted in the site how to get into the tree without seeing the error message or "Please wait ...".

As a customer could do this, why could GR not do it, please?


OneFootInTheGrave Report 2 Jan 2013 12:14

Thanks for that update, the ability to Import/Export our tree is very important, not least to be able to have a back up to fall back on.

The tree itself is working very well now, and whatever you have done it seems to load a lot quicker when moving around it.


Genes Advisor Report 2 Jan 2013 12:00

Hi James, we are looking at the gedcom problem this morning. So hopefully it should be fixed soon. Sorry it has taken a while to get this working again.


OneFootInTheGrave Report 2 Jan 2013 11:26

Thank you for that update, I now have access to my tree, any news on when we will be able to use the Export/Import a Gedcom file function?


Genes Advisor Report 2 Jan 2013 11:10

We are really sorry you have been unable to access to your tree. We had some problems with one of our servers. We have now fixed this and you should be able to access your tree again.


Choccy Report 2 Jan 2013 08:41

Posted by BM at 00.00 today - on Genealogy chat

'If you go to open your tree, it will open a new window. Click in the URL and change the 3.3.3 to 3.3.1 and press enter, this works for me'

It works for me too


SuCal Report 2 Jan 2013 03:34

Getting exactly the same messages that Joy was getting on the 27th December - been trying to simply access my tree and /or relatives for ages - I am way past caring what the tree looks like -I simply want it to work - this site is simply a waste of my money and I will not renew again unless it is greatly improved - I have no problems on Ancestry at all simply log in and use so it is nothing to do do with my computer or any system I use ! :-( :-( :-(


JoyDean Report 1 Jan 2013 23:28

Ken, Error 503 does not always appear. Sometimes it just goes whizzing round and round and round with just "Please wait...".

Time and patience run out.


Kense Report 1 Jan 2013 23:10

Once you get the Error 503, your browser may cache that so you get it again. It can be worth trying F5 or CTRL F5 to refresh the display. I have found that has worked for me this evening.

I think the 503 results from a timeout which is happening because so many are using the site and the server capacity cannot cope.


Jennifer Report 1 Jan 2013 23:01

Service Unavailable

HTTP Error 503. The service is unavailable.

Wonder if we can get a refund of our subscription..seems a waste of money if we can't work on our trees????????


Carol Report 1 Jan 2013 22:44

If I could get into my tree at all would be something!
Does anyone think that Genes takes any notice of members' opinions about the trees?


JoyDean Report 1 Jan 2013 21:44

Service Unavailable

HTTP Error 503. The service is unavailable.


Sarah Report 1 Jan 2013 21:01

Service Unavailable

HTTP Error 503. The service is unavailable.

As it has most of the Christmas break.


JoyDean Report 1 Jan 2013 18:17

The tree is not available, and has been functioning only intermittently for quite a while now, certainly recently since the apology from GR on 21st December , and importing a GEDCOM is not possible currently.


Roy Report 31 Dec 2012 01:54

Well I did receive a response .................... from you, thank you :-D
But I have to agree with you based on the response, or lack of, on the message boards.
My membership expires in May, & if things do not get fixed or we are allowed freedom of choice to choose the old setup or the new, my membership will not get renewed & it will all be academic.
Maybe if I ask too many questions they will refuse to renew it anyway :-(


Barry Report 30 Dec 2012 17:19

Based on past experience, I will be very much surprised if you receive a response.


Roy Report 30 Dec 2012 15:19

Do you have any plans to introduce scroll bars on your family trees, or incorporate a function that allows for mouse-wheel scrolling in family trees?
This present system of left-click & drag down one page at a time is something I think Noah might have used in his ark.

Do you have any plans to fix the message inbox so that we can read a message then click back & read the next message. Or is logging out of the inbox & going back in to read the next message somebody who threw this new improved site together is proud of, & we are stuck with it? :-(


JoyDean Report 28 Dec 2012 09:56

27th December - UPDATED


Kense Report 28 Dec 2012 09:38