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Suggestions: TREE

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ProfilePosted byOptionsPost Date

K

K Report 28 Dec 2012 04:57

Sorry. An error has occurred - is all I can get. :-S

JoyDean

JoyDean Report 27 Dec 2012 23:44

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

JoyDean

JoyDean Report 27 Dec 2012 17:20

Service Unavailable

HTTP Error 503. The service is unavailable.

BarryA

BarryA Report 27 Dec 2012 12:01

the old tree format was better and easier to use. Do not like this one puts me off using it and subscribing ti site. :-( :-(

David

David Report 26 Dec 2012 10:44

My GR tree has been locked since yesterday and cannot be updated:

"Import GEDCOM Your tree is currently being processed. Please wait until your tree returns to the ready state before importing another GEDCOM file."

"Your Tree Status Status: Deletion Pending ..."

Estelle

Estelle Advisor Report 24 Dec 2012 12:10

Hi everyone, the tree was fixed yesterday afternoon and it should be working properly now. We are really sorry it wasn't working properly for a while.

Kind regards and merry Christmas to you all!

Estelle

RolloTheRed

RolloTheRed Report 24 Dec 2012 09:17

GRU is hosted on the server farm of BrightSolid at Dundee.
15 37 ms 36 ms 37 ms gi2.edge2.dun.scotland.net [213.128.240.9]
16 39 ms 39 ms 38 ms v242.g1-1.core2.dun.scotland.net [213.128.240.34
]
Which runs Microsoft IIS Sertver 7.0

The same site is apparently going to run Scotland's root server:

http://www.brightsolid.com/home/latest-news/recent-news/brightsolid-selected-to-host-icanns-first-scottish-root-server.html

so any trouble with the Sassenachs and Wee Eck and the marmalade battalions can cut them off. They did already, 503? Oi.

;-)

OneFootInTheGrave

OneFootInTheGrave Report 23 Dec 2012 15:27

Hi Jeremy,

After trying since around 05:00am this morning I have just managed to get into my tree, if the last couple of days are anything to go by, I won't be in it for long :-(

As to a server failure, yes these things happen, before I retired I used to work for a large company with offices world wide and if a server failed it usually took the technical manager no longer than the time it took me to have a quick cigarette for him to switch over to one of the back up servers, surely Genes Reunited has back up servers.

This past week has been a nightmare trying to work on my tree as it kept dropping out. I have a friend who is a senior techie with Brightsolid, he calls me several times a week and I will enjoy telling him about this latest fiasco, especially as he recommended the site to me.

Anyway I am considering not renewing my subscription as I only have my state pension and unless our present Chancellor of the Exchequer develops a generous streak I don't think I will be able to afford the hike in fees that are being bandied about :-(

Best Wishes,

James

OneFootInTheGrave

OneFootInTheGrave Report 23 Dec 2012 05:01

What is going on, I am also getting this message when I click on my tree:-

Service Unavailable

HTTP Error 503. The service is unavailable

You would have thought that Support would have at least issued regular updates as to what they are doing to resolve the problem, this was the last message they issued:-
-----------------------------------------------------------------------------------------
Genes Advisor 21 Dec 2012 09:44

Hi everyone, we're really sorry it seems the end of the Mayan calendar has interfered with our tree and some of you have been seeing error messages. Our development team are working really hard to fix this as soon as possible.
------------------------------------------------------------------------------------------
That was two days ago and this absence of updated information is just not acceptable :-(

Jennifer

Jennifer Report 22 Dec 2012 23:01

Still have no tree to work on after 2 days. Like Simon I get the error message now.

It doesn't seem right to have no access to a service I am paying for.

There has been so many problems with this new tree, I don't like it and prefer the old one....but...now....I have NO TREE AT ALL!!!!!!!!!!!!!!!!!

PeeEmm

PeeEmm Report 22 Dec 2012 21:58

Simon, sorry you are having problems - have you sent a message to 'support'?

PeeEmm ;-)

Simon

Simon Report 22 Dec 2012 21:39

All I'm getting now is

HTTP Error 503. The service is unavailable.

Aaaargh!

First I got an error when trying to save into my Keepsafe - then the whole tree disappeared...

Withdrawal symptoms already.. :-0

JerryH

JerryH Report 22 Dec 2012 01:03

Everything for me came back OK this morning and I did spot the messages from Estelle and Rachel and the message on Anouncements..
But more importantly for me, I found this evening the the Ancestor View has been updated and for the first time ever, now shows First Cousins Marriages correctly.

What a nice Christmas present. Thank you Genes.

Jeremy

PeeEmm

PeeEmm Report 21 Dec 2012 22:06

Jennifer, sorry can't help you.
I do hope you will get it back soon.
Let us know the outcome........... :-)

Jennifer

Jennifer Report 21 Dec 2012 21:28

Help please...

I was working on my tree and it has suddenly disappeared and won't load now.

Whats happened THIS TIME!!!!!!

Jenny :-0

PeeEmm

PeeEmm Report 21 Dec 2012 00:33

Hello Joy and Jeremy

This message is to confirm that this problem seems to affect a lot of people:
-------------------------------------

PeeEmm

Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.
;-)

JerryH

JerryH Report 21 Dec 2012 00:21

Joy
I am getting the same. It was OK earlier today so perhaps one of the servers has failed?

I think GR will want to fix that problem VERY quickly.

Jeremy

JoyDean

JoyDean Report 20 Dec 2012 22:16

This appeared after I clicked on my tree

Service Unavailable

HTTP Error 503. The service is unavailable.


JerryH

JerryH Report 20 Dec 2012 03:33

I too have no problems with saving information on the tree.

One good thing that has happened is that the Save Button is now always visible (albeit at the bottom).
For me, it would be helpul if it was in a better colour as it does tend to blend into the background.

I agree though that it would certainly be a help if the Save reminder prompt was restored such that I am reminded that any changes I have made have not been saved if I move to another individual.

I would be happier still if GR could get the views other than Immediate to show the information properly (My previous on Cousins marrying refers).

Jeremy

LadyKira

LadyKira Report 19 Dec 2012 10:04

I have no problems finding the save button.

I just get carried away when adding something to several people and forget to save when switching.

It is the prompt button that would not leave someone until I saved that I miss.