Suggestions

We are really sorry you have been unable to access to your tree. We had some problems with one of our servers. We have now fixed this and you should be able to access your tree again.

Thank you for that update, I now have access to my tree, any news on when we will be able to use the Export/Import a Gedcom file function?

Hi James, we are looking at the gedcom problem this morning. So hopefully it should be fixed soon. Sorry it has taken a while to get this working again.

Thanks for that update, the ability to Import/Export our tree is very important, not least to be able to have a back up to fall back on.

The tree itself is working very well now, and whatever you have done it seems to load a lot quicker when moving around it.

A paying customer posted in the site how to get into the tree without seeing the error message or "Please wait ...".

As a customer could do this, why could GR not do it, please?

Hi Joy, the problem was not with the tree itself. The problem was with one of our servers. So the tree V3.3.3 would work for some people if they were directed to a different server.

Kind regards,

Estelle

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Oh Dear :-(

The tree was working fine for me until about 17:30 (UK time).

I was adding some new people and then things started to go haywire.
Would not save, locked out, error 404, tree load just hangs......
If I do get into the tree, the moment I try to navigate through it, I get an error.

Feels like there are just not enough servers to deal with demand.

What a shame. And I am in the process of adding more people to my tree today then I added in the whole of 2012 having just had a "breakthrough".

I too will be keen to export my Gedcom once I have finished making all the changes.

Jeremy

Could we "like" other folks posts (like on other sites).

It'd be interesting to see what was liked most....
:-D

Please wait...

The service is unavailable

Yet again, can't get into my tree. That's been far too often recently! This problem whatever it is really needs to be addressed and addressed soon.

Ongoing issue:
http://www.genesreunited.co.za/boards/board/general_chat/thread/1317065?d=desc

Tree is working again (and fast as well) but now when you add a father or mother for someone on your tree it adds 2 blank marriage boxes before the spouse is even added. This never happened before and when the spouse is added they both remain. Will these be able to be deleted again or will this cause be a permanent problem?

I really want this tree to be working properly again instead of gremlins appearing!

Hi Martin,

I have just added a father and mother for someone on my tree and when I went to add the date and details of the marriage it has two blank marriage boxes before the boxes/sections for the marriage I wanted to add the details for, plus there are two boxes/sections for the marriage I want to add the details for, they were never there before :-S

They seem to fix one problem and in doing so create another :-(

James
I have noticed that too.
There does seem to be a right way and a wrong way to do things.

I spent about an hour trying to resolve one such and I finally succeeded after having deleted both parents and putting them back.
This only happened the once and I cannot remember now all the moves I tried and rejected before I finally got it to work properly

Jeremy.

Morning Jeremy,

Too many problems are occurring on a daily basis on here for me, they are beginning to stress this old guy out, and stress is something I need to avoid.

On the subject of a right way and a wrong way to do things, I won't say which of those Genes Reunited seem to opt for :-(

I have managed to export my tree this morning, OK I may lose some attachments etc, but going to look for a reliable and good tree site to use, preferably a free site.

I do this reluctantly as this site does have some good features but alas the tree is not one of them :-(

Regards,

James

Have you noticed that Genes have just updated the tree software?

It is now running 3.3.4

I am not sure what has changed or what new "features" have been introduced though. Perhaps we might see an anouncement so that we know what to look out for?

Jeremy

We might see an announcement, and maybe a space ship from Mars will land in Trafalgar Square today ;-)

The last post on the Announcement Board, which is where I would hold we should be kept informed about these things, was on 02 January 2013 and that was to say:-

"Hello everyone, we are really sorry that you have been experiencing problems with the tree again. We have been having problems with one of our servers, which has overloaded and caused the error message. This has now been fixed and you should be able to use the tree again"

And Pigs might fly..... :-D :-D

But don't think that any of the other sites are necessarily any better.

I know we moan when things are not quite as we would want but actually GR has a lot going for it... and it has recently shown its willingness to tackle some of the issues.

Jeremy.