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Suggestions: TREE

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ProfilePosted byOptionsPost Date

Susan

Susan Report 2 Jan 2013 03:34

Getting exactly the same messages that Joy was getting on the 27th December - been trying to simply access my tree and /or relatives for ages - I am way past caring what the tree looks like -I simply want it to work - this site is simply a waste of my money and I will not renew again unless it is greatly improved - I have no problems on Ancestry at all simply log in and use so it is nothing to do do with my computer or any system I use ! :-( :-( :-(

Choccy

Choccy Report 2 Jan 2013 08:41



Posted by BM at 00.00 today - on Genealogy chat


'If you go to open your tree, it will open a new window. Click in the URL and change the 3.3.3 to 3.3.1 and press enter, this works for me'


It works for me too





Genes

Genes Advisor Report 2 Jan 2013 11:10

We are really sorry you have been unable to access to your tree. We had some problems with one of our servers. We have now fixed this and you should be able to access your tree again.

OneFootInTheGrave

OneFootInTheGrave Report 2 Jan 2013 11:26

Thank you for that update, I now have access to my tree, any news on when we will be able to use the Export/Import a Gedcom file function?

Genes

Genes Advisor Report 2 Jan 2013 12:00

Hi James, we are looking at the gedcom problem this morning. So hopefully it should be fixed soon. Sorry it has taken a while to get this working again.

OneFootInTheGrave

OneFootInTheGrave Report 2 Jan 2013 12:14

Thanks for that update, the ability to Import/Export our tree is very important, not least to be able to have a back up to fall back on.

The tree itself is working very well now, and whatever you have done it seems to load a lot quicker when moving around it.

Joy Kentish Maid

Joy Kentish Maid Report 2 Jan 2013 12:54

A paying customer posted in the site how to get into the tree without seeing the error message or "Please wait ...".

As a customer could do this, why could GR not do it, please?

Estelle

Estelle Advisor Report 2 Jan 2013 14:27

Hi Joy, the problem was not with the tree itself. The problem was with one of our servers. So the tree V3.3.3 would work for some people if they were directed to a different server.

Kind regards,

Estelle

Joy Kentish Maid

Joy Kentish Maid Report 2 Jan 2013 18:27


404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

JerryH

JerryH Report 2 Jan 2013 19:55

Oh Dear :-(

The tree was working fine for me until about 17:30 (UK time).

I was adding some new people and then things started to go haywire.
Would not save, locked out, error 404, tree load just hangs......
If I do get into the tree, the moment I try to navigate through it, I get an error.

Feels like there are just not enough servers to deal with demand.

What a shame. And I am in the process of adding more people to my tree today then I added in the whole of 2012 having just had a "breakthrough".

I too will be keen to export my Gedcom once I have finished making all the changes.

Jeremy

Sarah

Sarah Report 2 Jan 2013 22:41

Could we "like" other folks posts (like on other sites).

It'd be interesting to see what was liked most....
:-D

Joy Kentish Maid

Joy Kentish Maid Report 3 Jan 2013 09:05

Please wait...

Sarah

Sarah Report 6 Jan 2013 17:15

The service is unavailable

Martin

Martin Report 6 Jan 2013 20:03

Yet again, can't get into my tree. That's been far too often recently! This problem whatever it is really needs to be addressed and addressed soon.

Joy Kentish Maid

Joy Kentish Maid Report 7 Jan 2013 08:40

Ongoing issue:
http://www.genesreunited.co.za/boards/board/general_chat/thread/1317065?d=desc

Martin

Martin Report 8 Jan 2013 10:21

Tree is working again (and fast as well) but now when you add a father or mother for someone on your tree it adds 2 blank marriage boxes before the spouse is even added. This never happened before and when the spouse is added they both remain. Will these be able to be deleted again or will this cause be a permanent problem?

I really want this tree to be working properly again instead of gremlins appearing!

OneFootInTheGrave

OneFootInTheGrave Report 8 Jan 2013 13:48

Hi Martin,

I have just added a father and mother for someone on my tree and when I went to add the date and details of the marriage it has two blank marriage boxes before the boxes/sections for the marriage I wanted to add the details for, plus there are two boxes/sections for the marriage I want to add the details for, they were never there before :-S

They seem to fix one problem and in doing so create another :-(

JerryH

JerryH Report 9 Jan 2013 11:14

James
I have noticed that too.
There does seem to be a right way and a wrong way to do things.

I spent about an hour trying to resolve one such and I finally succeeded after having deleted both parents and putting them back.
This only happened the once and I cannot remember now all the moves I tried and rejected before I finally got it to work properly

Jeremy.

OneFootInTheGrave

OneFootInTheGrave Report 9 Jan 2013 11:41

Morning Jeremy,

Too many problems are occurring on a daily basis on here for me, they are beginning to stress this old guy out, and stress is something I need to avoid.

On the subject of a right way and a wrong way to do things, I won't say which of those Genes Reunited seem to opt for :-(

I have managed to export my tree this morning, OK I may lose some attachments etc, but going to look for a reliable and good tree site to use, preferably a free site.

I do this reluctantly as this site does have some good features but alas the tree is not one of them :-(

Regards,

James

JerryH

JerryH Report 9 Jan 2013 12:32

Have you noticed that Genes have just updated the tree software?

It is now running 3.3.4

I am not sure what has changed or what new "features" have been introduced though. Perhaps we might see an anouncement so that we know what to look out for?

Jeremy