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I wish you had never changed the layout.

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ProfilePosted byOptionsPost Date

Dawn

Dawn Report 7 Sep 2012 11:53

Its too slow, I cannot get round the tree to see, add or even look at my tree, and what upsets me more is that i have just paid all that money to be able to get adding some more people to my tree and its a waste of time. Its useless.
I think i had better just cancel this subscription and take my tree somewhere else, where i can view, and add on easily. Dawn Sell

+++DetEcTive+++

+++DetEcTive+++ Report 7 Sep 2012 12:46

It might be a compatibility problem. Have a look at Porkie Pie's thread to see if it will help.

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1309077

Ken SE has suggested

First check the FAQs:
http://www.genesreunited.co.uk/help/faqs#FamilyTreeUPDATED

AND

If there are no hints in those references that solve your problem then you should contact Genes support
http://www.genesreunited.co.uk/help/contact/support/feedback

Researching:
I am NOT an employee of GR, just a paying member. Any advice, guidance or suggestions offered is given in good faith.

William

William Report 8 Sep 2012 22:02

I agree the new setup is hopeless,it is so slow it is like watching paint dry, I will definitly be looking for a new site, when my current subscription runs out.