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ProfilePosted byOptionsPost Date


SylviaInCanada Report 19 Sep 2012 20:17

I had to laugh the other day ...................

I could not open a certain thread on General Chat

all I got was a blank white page.

I tried every which way .... clicking on the title, clicking on an url to it, having a friend send me the url


I was using Mozilla Firefox, updated only the day before.

I went to my very ancient, and much maligned, IE6 .............. yes, I did say version 6 ................

.............. and got into the thread right away :-D :-D



philmoir Advisor Report 26 Sep 2012 06:03

RolloTheRed - Thanks for pointing out the glaring bug in my Updates, I have just patched a fix for that. Also many thanks for taking the time to explain the browser evolution, and the future for the benefit of everyone. That is greatly appreciated.


SylviaInCanada Report 26 Sep 2012 06:33

Thank you Phil!


LadyScozz Report 27 Sep 2012 21:47

I use

NO emoticons.

I had them a few weeks ago, no idea why they disappeared.

Also - I cannot edit my postings


Susan Report 28 Sep 2012 05:42


Try going to Tools Compatibility View that should give you back your Icons

When in your tree go to 75% Zoom that should show the Save button at the very bottom of the page .

It would appear to me and I am not Computer Savvy that they have planed all this new site on very big screens as nothing fits .

I am running a Benq Seneye19inch screen LED.

Sue :-S


Carolyn Report 1 Oct 2012 00:24

I hate this new tree. I only have a small corner where tree members appear about 3 at a time and the up and down icon covers part of it, and the tree icon the other part.
How do I get it onto full screen. Also would have liked my tree members I have access to in alphabetical order. HELP Wish I could get old tree back.


LadyScozz Report 1 Oct 2012 06:35

have done that many times Susan, it doesn't work

Every time I open my tree I have to fiddle with the compatability so that I can see more than four people (me, my parents & my OH).

Half my Home Page is missing.

Big blank space where used to be My Updates

No emoticons

Can't edit postings

Yes, I have sent a contact message to GR. Many times.


+++DetEcTive+++ Report 1 Oct 2012 10:29

Carolyn – have a look at this thread as it sounds as if you are having compatibility problems

1- You can also press F11 (on most computers) to get full screen.

2 - You can drag the tree to where you want it, rather than have to use the arrows.

3 – Names of the tree owners to whom you have access are arranged alphabetically by first name. Bearing in mind that married female owners may be known under either maiden or married names; to my mind it’s easier to identify them. I’m more likely to remember first names than surnames!


InspectorGreenPen Report 1 Oct 2012 13:35

Check out the Help Pages.

GR have added a lot of new infro regarding the new tree.


Janet Report 19 Dec 2012 22:58

I've been having an equally horrendous time on GR and am now concerned that the site is in meltdown. I tried to export a GEDCOM, but was told that attached information would be lost, so cancelled that. On clicking on each individual to take a note of details (about 150 individuals), I am horrified to discover a simple page with basic details, not even full dates of birth - where have all the notes gone? I may well be contacting trading standards, as they are taking our annual subscription (small though it is) to hold our trees and information. I will be truly livid if they have lost almost irreplaceable data. If anyone knows if it is possible to export a GR GEDCOM ( looks good and I have a distant relative with a huge tree there) without losing the attached data on the GR site (I know it will not be attached), I would be delighted.


+++DetEcTive+++ Report 20 Dec 2012 00:26

Are you just looking at your tree on the page, or have you opened up the profile panel?

Look to the towards the top on the right hand side of the tree page. You should see 2 arrows like this <<
Click on those and the details which used to be shown on the bottom half of the page, will appear.
Scroll that section down to read your notes

Check out the FAQ on for other features on the tree pages.

By the way, if you down load a gedcom from this site, you are downloading a *copy*. The original plus notes stays here.

However, if you UPload one to this site, it wipes out what ever you currently have.


Kense Report 21 Dec 2012 14:41

When it says the attached information will be lost if you export a GEDCOM it means that that information is not included as part of the GEDCOM. It does not mean that it is irretrievably lost from your PC.