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Renewed without realising

ProfilePosted byOptionsPost Date

Lesley

Lesley Report 4 Dec 2012 11:01

I wrote to GR last year telling them i didn't want to renew my subscription (platinum membership) as I found the whole site a waste of time!.. I'm Scottish and can't get access to any records. I never did get a reply from any messages (4 of) sent to them. Now I find this morning my annual subscription has been taken from my bank without prior warning... To say I'm furious is an understatement and want to talk to someone about it but I can't find a number anywhere, I've tried messaging them but as before will probably not receive a reply!! any suggestion what I can do?? Lesley

InspectorGreenPen

InspectorGreenPen Report 4 Dec 2012 11:08

Contact details can be found within the Terms and conditions of use, accessible though the link at the bottom of the page..

"20. Contact

You can contact us by post at Genes Reunited, The Glebe, 6 Chapel Place, Rivington Street, London EC2A 3DQ. Please do not send cheques to this address. If you wish to pay by cheque please make your cheque payable to Genes Reunited Limited and send it to Genes Reunited Accounts, Gateway House, Technology Park, Dundee DD2 1TP. Please make sure you include your email address with all correspondence. Our registered office address is The Glebe, 6 Chapel Place, Rivington Street, London EC2A 3DQ.

You may contact us by email at this address: support@genesreunited.co.uk"

+++DetEcTive+++

+++DetEcTive+++ Report 4 Dec 2012 11:19

brightsolid
Head Office
Gateway House
Technology Park
Dundee
DD2 1TP

T: 01382 429 000
F: 01382 429 001

(Googled the address put up by IGP)

Joy Kentish Maid

Joy Kentish Maid Report 4 Dec 2012 11:30

http://www.brightsolid.com/home/contact/directions.html
London Office

brightsolid
The Glebe
6 Chapel Place
Rivington Street
London
EC2A 3DQ

T: 020 3326 6320
F: 020 3326 6301

Estelle

Estelle Advisor Report 4 Dec 2012 14:49

Hello Lesley, I have spoken to the customer support team. I know you have already been in touch with them today. They are going to refund the renewal and will be in touch to let you know when it has all gone through.
Kind regards, Estelle