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The Keepsafe is behaving strangely

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ProfilePosted byOptionsPost Date


Estelle Advisor Report 8 Jan 2013 16:27

Hello Joy - I can see you did contact our customer support team about the 2 photos and Rachel did her very best to help you. However, as you had deleted them before contacting the team it made it quite difficult for us to investigate this.

I can mention this to Phil, but he is very busy at the moment. if you do decide to use the Keepsafe and it happens again then I suggest you leave the photos in there and we'll take another look into what is happening for you.

Cynthia - I am so pleased to hear you like the Keepsafe. My husband and I did a lot of work on our tree over Christmas and the New Year and we added many photos and documents to it and attached them to relations in our tree. We found some really interesting articles about his family in the newspaper archive so we added those. All very addictive :-)

Kind regards,



JoyDean Report 8 Jan 2013 13:49

Thank you, Cynthia - I see a question awaiting an answer ;-)

Nothing there tells me how two photos arrived in my keepsafe thingy. :-S


Cynthia Report 8 Jan 2013 12:57

The blogs are under News at the top Joy - quite interesting too. :-D


JoyDean Report 8 Jan 2013 09:32

I have forgotten where the blogs are :-\ :)

I wonder if the support team member with whom I was in contact about the issue is away; still no reply since 21 December..


Cynthia Report 8 Jan 2013 08:32

Now, I quite like Keepsafe to be honest. I have added most of my photos but set the privacy level so that no one else can view them.

I find it helpful to see each individual family's photos at a glance in their own file.

My problem is, I only look at Keepsafe occasionally so, by the time I open it again, I've forgotten what to do.....!!! Doh!!!

You do need to have some patience to get to grips with it and a fair amount of playing around with the features is required. Wish it were slightly easier to use, but that could just be my fault of course.

Quite a lot about it on Phil's blog I think.


SylviaInCanada Report 7 Jan 2013 20:15

I have just looked at my Keepsafe

There are 3 photos in there, all have been my profile photos ................ one as long ago as 2 years ago.

I have not asked for any of those to be saved ..................... certainly not with the information currently showing, none of which I used when each was my profile picture.

I will be deleting them.


JoyDean Report 7 Jan 2013 08:44

Response still awaited re emails 21 December.

Another issue about the Keepsafe:


JoyDean Report 20 Dec 2012 13:14

I have just looked at it for the first time. There were two photos, neither of which I had input but, perhaps, one was there as it had been my previous profile picture so I left it there.

How did the other photo appear there? I have deleted it now.