Suggestions

I received my notification 28 days before my subscription is due and yes, there's still a huge discrepancy. I will be charged 6 pounds for the year.

I know I should just keep my mouth shut but it's so unfair to others who are being charged 3 times this amount.

And as "You will receive an email 28 days and 14 days before this payment is taken." it means there will be price rises.

This was posted earlier by Natasha on the following thread ..............


http://www.genesreunited.co.uk/boards/board/suggestions/thread/1324153


Community Advisor Report 2 May 2013 15:40

Every other week I will give a roundup of the latest suggestions which I will add to this thread. This thread is locked because new suggestions should be made on a new thread or on the Trees, Records or General Suggestions threads.

The Suggestions Board is for suggestions for improvements to the site. If you are looking for help researching your family history you can ask our helpful members on the ‘Find Ancestors Board’ and ‘Find Living Relatives Board’. If you are having problems using the site we have a customer support team who will be happy to help you. You can email them at support@genesreunited.co.uk

2nd May 2013 - A roundup of the latest suggestions from the Suggestions Board:

• Not everyone is paying the same subscription cost. You have said this will be changing soon and moving everyone across to the same subscription fee. When will you be changing this?

- We had started moving people on to the new price point gradually but now that we are confident that the payment system can cope with the price change and it will not affect your use of the site or your subscription in any way, we will be moving everyone. You will pay the new price upon your next renewal. You will receive an email 28 days and 14 days before this payment is taken.

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so ................. nothing said about the AMOUNT of the subscription .................. but an indication that there will soon no longer be the huge discrepancies that we have been seeing.

Nudge

Jean


I have no idea what your level of membership was before, but ................


This time, you have obviously joined as a Standard member .............. which, in addition to building your tree, allows you to contact other members, and read and post on these Boards. You may also search the Records, but not see the details, unless you buy credits..


If you were a Gold member before .............. that level of membership has been done away with, unless you have a continuing Gold sub, then it will be renewed.

The only other level of membership is Platinum.


In addition .............. the fact that you have now used your new membership, by posting on this thread, means that GR will probably refuse to give you a refund. That is stated in their T&Cs.

Yesterday I rejoined Genes after about a one year gap. What a con job it is since the last time I was a member. Nowhere did it mention this time it was only 50 credits for the 6 months membership. Just showed membership for 6 or 12 months and Platinum or standard. I wrongly assumed it was the same benefits as when I was a member last year. I consider this to be false advertising in not spelling out just what the product consists of especially in view of the changes.
No way will I rejoin unless I get a credit on the so called 6 months membership I paid for.50 credits is a joke. Jean Bell Queensland Australia.

Yesterday I rejoined Genes after about a one year gap. What a con job it is since the last time I was a member. Nowhere did it mention this time it was only 50 credits for the 6 months membership. Just showed membership for 6 or 12 months and Platinum or standard. I wrongly assumed it was the same benefits as when I was a member last year. I consider this to be false advertising in not spelling out just what the product consists of especially in view of the changes.
No way will I rejoin unless I get a credit on the so called 6 months membership I paid for.50 credits is a joke. Jean Bell Queensland Australia.

I didn't keep the email, jax, although I wish I had. I know I was never given the option of paying for one family and having the other tree only on a free basis. They definitely told me i'd have to pay for both. If I were to keep both which I definitely will not I'd be paying over 34 pounds. Now if they were going to do my research for me I'd consider it! ;-)

I have one account. My ancestors and OH's ancestors are on it.

I don't understand why anyone needs two (except in a case like Paula, with two family lines).

I've had a discount every year. My subs expire in August. I'll wait and see!

I won't be paying double!!

I dont have my tree on here, but many have more than one if they are doing their side and their spouses side....but will pay as a standard member for one (so they can contact other member ect) and have a free account for the other.

If you still have the email thats says you will lose your infomation? I would take it up with them as you have been paying for an account you did not need...unless you wanted to share trees, contact other members or post on the boards

Hmmm...... Then I'll just go to Basic then! I contacted GR a couple years ago asking if I needed two accounts or if I they could give me a price break. I was told no and that if I were to leave I'd lose all my information.
Thanks KenSE. :-)

Paula, you shouldn't need to pay for the trees as they are avilable for free members.

It is the ability to see other people's trees, to send messages and to post on the boards that you pay the basic rate for.

I am just now finding out that my membership jumped from $14.49 per year to $27.16!! (I'm in the USA) That hike alone is scary enough but Genes Reunited has the nerve to charge me twice as I have two trees. One for my adopted family and one for my birth family. The only reason I have paid every year so far is because I didn't want to lose any information I had found, which compared to 99% of you on here is nothing. .I would love to know what the money is going on. Regardless, I can't pay $54.32 just to have the minute amount of information I have saved.
I don't remember reading about the impending price hike. I received the email telling me my renewal was coming up and that my credit card would be billed on January 6th. The confirmation email saying the billing had taken place told me how much it was which is why I came to the site to find out if this was the case for everyone or just some people. GR have done that in the past too. (And switched from yearly to 6months without permission or warning also). :-(

How kind. ;-) ;-) ;-) ;-) ;-) ;-)

From what Penny Eaves has posted on the other thread it looks like all those whose renewal was in December were at the old rate (whatever applied for that person).

Those who received advice about the new rate have subscriptions that are due in January. They were told in December because Genes tell you 14 days before your subscription is due.

Where Genes have slipped up is in not giving 28 days notice of an increase. In Penny's case they admitted the fault and extended her current subscription by 14 days so they could charge her at the new rate.

Perhaps Genes would care to let us into the secret.
From what date do the new charges apply.
It can´t be the 1st January because people are already being asked to pay the new rate. On the other hand, several people have posted to say that they have renewed during December at the old rate.
So exactly when was the subscription rate for standard members increased? Or does it depend on who deals with the renewal.
Seems like a bit of a lottery to me in the absence of definite information.
Still no explanation as to why standard members are paying double for facilities which they can´t access while subs remain the same for other members who do use them.

OK, Ken, I was mistaken in my first post. It wasn't 19.95 for 6 months. However, even at 9.95 for 6 months as opposed to 7.00 for the year is too much of a disparity. Can GR explain why they had such a wide range of what they charged different people?

Also, yes, I know that Estelle had posted the costs on a thread. But it was on someone else's thread where not everyone would see it. Surley a major change in pricing should be posted on the Announcemnts Board for all to see?

As I have said, for someone in my position it will be a more than 100% price increase.

A previous change to the T& C was highlighted so why wasn't this one?

Answer - because this one really ****** people off!

If you don't have the automatic renewal box ticked then you need to ensure payment is made before your sub expires, otherwise you may not qualify for the discount.

If you have got it ticked you need to make sure your card details are correct or you may lose the discount.

I've been given a discount every year.

If the cost suddenly doubles, I won't be renewing.

The automatic renewal box is NOT ticked on My Account, and I check that regularly..... it has been known to tick itself :-0