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GlitterBaby

GlitterBaby Report 28 Dec 2012 10:32

Can a member of the Support Team please clarify the time the team will take to reply to messages ?


Frequently asked questions

The Support Team's working hours are Monday to Friday 8am - 6pm and we will answer all emails within 2 - 3 days.


But I have just seen on another thread this:

customer support team who respond to all emails within 24 hours




Which is correct? If the second then the FAQ's needed to be amended.

Researching:
Suzy (8.4.2013) and Sally (16.8.2011) Gone but not forgotten. Researching Carter, Cass, Walker in England and Caven, McKill, Sutherland and Will in Scotland. PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it.. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. Thank you.

Genes

Genes Advisor Report 28 Dec 2012 10:44

Hello Maureen,

our support team work from Monday to Friday 8am to 6pm. We do say, as you quote above, that emails will be replied to within 2 to 3 days, but generally most members will receive a response within 24 hours.

Our support team do not work weekends or bank holidays.

I hope this answers your question.

Estelle