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Details On Tree Not Being Saved

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ProfilePosted byOptionsPost Date

OneFootInTheGrave

OneFootInTheGrave Report 6 Jan 2013 08:23

Is anyone else having this problem, since the tree problem was supposed to have been fixed I have noticed that sometimes details I enter are not being saved.

I have entered dates and places of various events on my tree for several relations making sure that I save them, and I have now entered these three or four times now. Following the recent problems we have had with the tree, each time I enter them I go back to the records concerned and double check they are there, and they are.

However, when I next log on and load up my tree, again in view of the recent problems we have had with the tree, I go back to the records that I had entered the details on, and surprise surprise, the details I entered have gone :-S

Not a happy bunny as I will now have to check every single thing I have entered since the tree was supposedly fixed :-(

Will also post send this to Support, although I think it would be a good idea to have a "Tree Complaint Board" on here.

Alan

Alan Report 6 Jan 2013 09:53

I have just checked my tree and the two marriages I added yesterday are are not showing today.

Alan.

OneFootInTheGrave

OneFootInTheGrave Report 6 Jan 2013 10:04

Thanks Allan,

Glad I am not the only one, I cannot be 100% sure that it is only the marriage that are effected as I am still checking the work I have done over the past few days, notes seem to be there and attachments.

James

Alan

Alan Report 6 Jan 2013 11:33

Tried saving them again twice but its not happening.Have reported it.

Alan.

Margee

Margee Report 6 Jan 2013 11:46

I hope you guys have your tree on a family tree program on your home computer and not just on GR. I wouldn't take the chance of having it only on GR. Very unreliable!

KenSE

KenSE Report 6 Jan 2013 11:46

Are you using version 3.3.3 of the tree? If you used 3.3.1 thr other day it is possible that your browser may still be picking up that version.

OneFootInTheGrave

OneFootInTheGrave Report 6 Jan 2013 12:02

Hi KenSE according to my browser I am using:-

http://tree.genesreunited.co.uk/V3.3.3, I never followed the link that was given for version 3.3.1

KenSE

KenSE Report 6 Jan 2013 12:04

OK, it was only a theory.

JerryH

JerryH Report 6 Jan 2013 13:20

This, I think is not a new problem.

It has occurred for me with randomly with Marriages many times over the past 4 years and I have just put it down to experience.

But all the information I have entered over the last few days is complete and all Marriages are intact. The only omissions I have found in the last couple of days relate to information researched a couple of years ago.

Jeremy

Estelle

Estelle Advisor Report 6 Jan 2013 14:06

Hi everyone,

I have been adding to my own tree recently and everything has been saved. I use the Chrome browser.

If you find that the tree details aren't being saved though please could you send the full details to our customer support team? They will need to know which internet browser you are using. Their address is support@genesreunited.co.uk.

Kind regards,

Estelle

OneFootInTheGrave

OneFootInTheGrave Report 6 Jan 2013 15:11

I do not know what is going on, totally losing the plot, either my mind is playing tricks. or the gremlins at GR are working overtime.

Just went to re-enter details that I entered yesterday which had disappeared - guess what - they are there now :-S

This is all too much for this old guy so going to log off and pour myself a very large scotch ;-)

Alan

Alan Report 7 Jan 2013 11:48

I have just checked my tree this morning and found that every persons date and place of marriage has now suddenly disappeared.

Anyone else found this.I have reported it.

Alan.

OneFootInTheGrave

OneFootInTheGrave Report 7 Jan 2013 11:48

As Estelle said customer support team will need to know which internet browser you are using, and she was correct as tis is the reply I got from Support following my complaint to them about the problems I am experiencing:-

Dear James,

Thanks for getting in touch, and I'm sorry to hear of the problem you're having using the new version of the tree.

So that we can have this fully looked into, please could you confirm for me

What operating system and browser (and version of that browser) you’re using (ie. Windows 7 and Internet Explorer version 9)

Whether you’re using a PC or a laptop

The exact step by step details of what you’re doing/clicking on when this problem occurs

This information will be really useful in helping us to try and recreate the problem and hopefully get it resolved as quickly as possible.

We're very grateful for your help with this.
>
Kind Regards,

Genes Reunited Support Team

:-( :-( :-(

OneFootInTheGrave

OneFootInTheGrave Report 7 Jan 2013 11:54

That response made me even angrier than I already am with with what has been happening on the site with he tree, one would think that in some way it is the members who are doing something wrong, this was my reply:-

"Good Morning,

Thank you for contacting me, firstly I would like to say that my comments in this reply are directed at Genes Reunited as a corporate body and not to any individual.

Your response unfortunately has just fueled my disappointment with the service provided by Genes Reunited.

The problem is a Genes Reunited problem, it is not a problem caused by me or my computer.

Genes Reunited holds itself out as a major provider of genealogy services and boasts on its site that, to quote:-

"Genes Reunited was ranked as the No.1 family website based on market share of visits among all UK websites in the July - December 2010 Hitwise Lifestyle - Family industry Awards"

One really has to ask what has happened since 2010 for things to go so wrong.

If Genes Reunited do not get their act together very quickly and the media get wind of this fiasco they could face as big as a public relations disaster as Ratners faced after the "total crap" gaffe made by Gerald Ratner in 1991 which nearly caused the company's collapse

I am using a Desk Top PC with Windows 7 and my browser details are Mozilla Firefox 17.0.1. and I can assure you that I do not, and have not, experienced any problem with any other programmes or applications apart from those experienced on Genes Reunited.

As to what I was doing I really think my original e-mail fully explained that.

I have used the Internet since it was first introduced in the UK by Pipex in 1992. I have also been involved not only in using numerous computer applications but also in the implementation of many programmes over the past 20 years up until I retired in 2012.

I can honestly say that in all that time I have never experienced a fiasco such as that which I have witnessed on Genes Reunited from the 21 December 2012.

Regards,

James"

Alan

Alan Report 7 Jan 2013 12:00

The marriages that have disappeared had been added over the last 7 years and were on my tree last week,I was not talking about the ones I tried to add this last weekend

Estelle

Estelle Advisor Report 7 Jan 2013 15:46

Hi everyone, I have been testing this and am still unable to recreate it. I checked details in my tree I knew were already added. I also added some new details, closed my tree and went back to it. On both occasions the details were there.

So far I have tested this in Chrome and Firefox. However, I will keep looking to see if I can recreate this.

Kind regards,

Estelle

OneFootInTheGrave

OneFootInTheGrave Report 7 Jan 2013 16:06

Hello Estelle,

I re-entered a couple of marriage dates and places of marriage yesterday, double checked they were saved, logged off, but when I logged on this morning they had gone.

Re-entered same items again this morning and just checked at 16:00pm today and at present they are still there.

Regards,

James

JerryH

JerryH Report 7 Jan 2013 16:23

Could this be a Server synchronisation issue perhaps?

I am guessing that people's tree data may be held across sevrval servers that need to be synchronised regularly.

Just a thought......
Jeremy

LadyScozz

LadyScozz Report 9 Jan 2013 02:23

I added names yesterday, must check!

I refuse to use Chrome!!!!!!!!!!!!!!!!!!!!!!!!!

I have a software program, more names on there than my GR tree.

As Margee said (above) I recommend getting a genealogy software package. Google for "genealogy software", you can try most of them with up to 100 names, see which one suits you.


Alan

Alan Report 9 Jan 2013 11:27

I still cannot add marriages to my tree and those that were added years ago are still missing.

Getting this browser now.
http://tree.genesreunited.co.uk/V3.3.4

Alan.