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Details On Tree Not Being Saved

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ProfilePosted byOptionsPost Date


OneFootInTheGrave Report 9 Jan 2013 11:48

Just checked - getting same here


Alan Report 9 Jan 2013 14:02

Something odd going on with the tree for example when I

c/o list of names.
c/o Mary Austin No marriage details shown

c/o Immediate family.
c/o her husband . Marriage details shown

c/o Mary Austin. Marriage details now showing.



Barlykins Report 15 Jan 2013 18:46

I have only today managed to get back on to Genes Reunited after loads of emails. Now I have been told that my account had been deleted hence my tree has now been deleted. It was suggested that I must have deleted my account if that was the case why was I still paying for a site I was not using. It took me years of research, and money each time I ordered a BMD cert to verify my information. Like a fool I had not used a gedcom as back up. I am really disgusted that my tree could just disappear like that and will not be trusting Genes Reunited again. The old Genes Reunited site was really good and easy to use;
If it’s not broke don’t mend it is my motto.
:-( :-(


Treetective Report 18 Jan 2013 19:15

Version 3.3.4 here and just discovered this evening that heaps of info I added to various people in tree today (and most definately saved) has gone awol!! Not happy....have been a member since the early days of genes. Thought I was going loopy when I realised that entries were awol. Come to think of it, this was happening before Christmas too, as several times I went to check something I had added, only to find the info missing, so had to re-enter.



SylviaInCanada Report 18 Jan 2013 19:59


contact support

GR staff do NOT read these threads, or only very rarely do so.

Complaining on the threads and Boards does nothing to get the problem(s) corrected ................... all it does do is make you aware that you are not alone in having problems.

Email or pm the GR team, and let them know what is happening!



Treetective Report 19 Jan 2013 22:47

It might do nothing to help get the problem corrected......but it sure does feel good to get it off your chest with others having similar issues, who fully understand what you mean and is wonderful to be assured it is not just personal dotage setting in :-D


Estelle Advisor Report 22 Jan 2013 09:41

Thank you Sylvia.

We do come on here and read the threads when time allows. However, all bugs must be reported to our customer support team. They can take specific details from you and log bugs for our tree team to investigate. Sometimes a problem will only affect one member, but equally it may be something that affects many people.

We do have a system for reporting bugs, which are then fixed in priority order. Obviously urgent bugs will be fixed very quickly. The Customer Support team is the start of the chain for bug reporting though. They work from Monday to Friday and generally all emails are answered within 24 hours.

Kind regards,