Suggestions

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy gift or redeem gift

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

GRRRRRRRRRR --- THAT DREADED ERROR MESSAGE

Page 0 + 1 of 3

  1. 1
  2. 2
  3. 3
  4. »
ProfilePosted byOptionsPost Date

Joy Kentish Maid

Joy Kentish Maid Report 19 Apr 2013 13:13

...........

InspectorGreenPen

InspectorGreenPen Report 19 Apr 2013 10:38

Most seem to be connected to adverts or activity tracking. Surely it can't be helping performance?

wisechild

wisechild Report 19 Apr 2013 07:31

IGP.
I´ve never been able to work that out either.
It takes longer to run through all those than it does to read the thread when it finally appears.

InspectorGreenPen

InspectorGreenPen Report 18 Apr 2013 20:44

It would seem that on accessing this page alone causes the following scripts to be run:

google-analytrics.com
maxymiser.net
2mdm.net
brightsolid.com
invitemedia.com
googlesyndication.com
adnxm.com
unanismis.com
betrad,com
scorecardresearch.com
googleapsi.com
360yield.com
doubleclick.net

Why?

Joy Kentish Maid

Joy Kentish Maid Report 17 Apr 2013 09:20

Thank you, Cynthia.


GR:

We have been told

"Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated."

at least since Glitter Baby's thread about error messages, which was posted 18 months ago: http://www.genesreunited.co.za/boards/board/suggestions/thread/1283730

Bobtanian

Bobtanian Report 16 Apr 2013 13:52

I find that because I use the quizzes board a lot,thats where I have most trouble either making a post or opening a thread

IF I see that the bars at the bottom of the page are appearing to be slow, opening my favourites and selecting say the chat board.......it responds quite quickly. and then looking at the thread I posted to.......my reply is there.......


also instead of hitting the back button as GR suggest I goto favourites and hit the appropriate button there, the thread will open

~`*`Jude`*`~

~`*`Jude`*`~ Report 15 Apr 2013 18:47

Shame the GR team can't tell all of us that on this thread??

jude :-|

InspectorGreenPen

InspectorGreenPen Report 15 Apr 2013 18:22

This morning:-

Inbox - took three attempts
Sent Messages - took five attempts
Surname Summary - gave up trying to move to next page
Posting messages getting slower but does get there, just

Overall, a marked deterioration since last week.

wisechild

wisechild Report 15 Apr 2013 14:22

Have given up now.
Can access everything except Ancestors pages 1&2. · onwards, no problem.
!&2 are timed out before they download completely, so the page comes up, but with no text on the threads & before the text appears, the whole thing times out.
Been trying for almost an hour now & it´s a regular but intermittent fault. It was working perfectly at 8 am. :-( :-( :-( :-(

Cynthia

Cynthia Report 15 Apr 2013 13:56

I sent a complaint in this morning re slowness of site and error messages etc., and have just received this reply:


Dear Cynthia

Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated.


Kind Regards,


Lisa
Genes Reunited Support Team



Hope they speed things up!!! :-D

~`*`Jude`*`~

~`*`Jude`*`~ Report 15 Apr 2013 13:33

Also getting VERY FED UP WITH ERROR MESSAGE nearly EVERY TIME I TRY TO SEND A POST!!!!!!

jude :-| :-| :-|

SylviaInCanada

SylviaInCanada Report 11 Apr 2013 20:09

IGP

That is very interesting!


I hope the techies will be able to solve the problem!

InspectorGreenPen

InspectorGreenPen Report 11 Apr 2013 11:21

Re problem being only able to open one message at a time.

For anyone interested, since this was mentioned a few posts ago, I have conducted a series of tests using two different PC's and operating systems, with the following results.

XP / IE8
XP / Firefox 21
W7 / IE10

appear to function correctly, whilst

W7/ Firefox 21,
and also W7 / earlier versions of FF
remains a problem and only able to open one message at a time.

Support have passed this to the technical team to look at and investigate.

Joy Kentish Maid

Joy Kentish Maid Report 11 Apr 2013 08:46

http://www.genesreunited.co.za/Boards/Send

Joy Kentish Maid

Joy Kentish Maid Report 9 Apr 2013 09:53

/messages/sent

Five times I clicked before the error disappeared. I had a few minutes to spare luckily.

LaGooner

LaGooner Report 6 Apr 2013 17:24

I am getting timed out the same as Sylviaincanada

SylviaInCanada

SylviaInCanada Report 5 Apr 2013 22:59

oh good ..........

....... I'm glad someone else is getting that Message Box one!!

It's only started again for me in the last few days, say about 10.



Thank you for reporting it.

InspectorGreenPen

InspectorGreenPen Report 5 Apr 2013 22:19

With regards to

"I can only open one message per session in My Messages ................... I have to leave the InBox, and then return to open any successive messages."

I have noticed this too and believe it is a fault with the program which does not refresh the page on returning to your Inbox after viewing the first message.

Another workaround is to hit F5 which will refresh the page and re-enable the link to the remaining messages, but the problem simply returns when you go back to view the next one.

I'll do a fault report to GR over the weekend and see what they say.

SylviaInCanada

SylviaInCanada Report 5 Apr 2013 21:38

I get timed out at least 90% of the time when trying to post on a thread

I just click on Back as the Error Message says

Then I click on another page in the thread .................. and usually it then shows the message that the post has been successful.


sometimes I C&P the post's contents before clicking on another page, just in case it has not worked ...... do that if it is a long or convoluted post.


I can only open one message per session in My Messages ................... I have to leave the InBox, and then return to open any successive messages.

This was a problem months ago ................ bt it was solved, largely I think by Phil's reaction.

But it is now back.

Posting replies or new messages works fine.


Occasionally My Threads will not open ............. about 10-15% of the time at the moment.



IGP ...............as you say, it is very hit or miss for me, except when I am trying to post on threads.

InspectorGreenPen

InspectorGreenPen Report 5 Apr 2013 21:26

Other activities which have timed out more than once this past week are

Opening Sent Messages Folder

Posting a Message to another member. Message usually sent ok but fails to return correctly. Temptation is to Backpage and send the message again.