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Names will not come up

ProfilePosted byOptionsPost Date

Effie

Effie Report 7 Apr 2013 15:14

Hi - I am now having trouble with getting the names to come up on GR. When I click on Search and put the names on I want to see it will not come up at all. Any suggestions please.

Regards
Effie

Simon

Simon Report 8 Apr 2013 13:57

Effie,

Try just searching for the person's surname. You should then get a list of all of the 'Smiths' (or whoever), from which you then need to click on the actual person you are looking for.

I have had the same problem you describe. It's another irritation of the now not-so new tree.

CupCakes

CupCakes Report 8 Apr 2013 14:50

Must be honest have the same problem. Ended up just putting in the surname and clicking on the long list of names

:-| :-| :-| :-|

InspectorGreenPen

InspectorGreenPen Report 8 Apr 2013 15:40

What exactly is it you are trying to search for? There are over a dozen different searches you an do across the entire site.

Can you be more specific?

CupCakes

CupCakes Report 10 Apr 2013 14:17

To search in one's own tree for an individual you don't get any responce if you type in the full name - weekend somebody PMd me a question and to find the person they were asking about in my tree I had to type in Stones which brought up all the Stones. It was from that list I found the correct person.

:-D :-D :-D :-D

KenSE

KenSE Report 10 Apr 2013 14:23

Sometimes it works if you type a space at the end of the first name in the search box.

SylviaInCanada

SylviaInCanada Report 10 Apr 2013 19:34

I don't see this as a Suggestion for GR


If it is .....................


what is the Suggestion???????



In any case, GR rarely responds on here. It is not even sure how often they read any of the threads, so they possibly / probably never ever see problems


It would be much better to contact Support, either by pm through the site or by email


Hopefully, that will lead to some sort of solution, or suggestion from them. And not from members reporting how they themselves have found resolutions to the problem.

CupCakes

CupCakes Report 10 Apr 2013 21:34

My suggestion is that GR get this sorted asap.

Community

Community Advisor Report 11 Apr 2013 11:05

Hi Effie, please contact our support team who will be able to help you. Their email address is: support@genesreunited.co.uk.

CupCakes

CupCakes Report 12 Apr 2013 11:46

I already reported. Reply from GR

Thank you for taking the time to report this problem.

I have passed the details of this specific issue to our technical team to look at and investigate.

Your patience while we work to resolve this is much appreciated.

Kind Regards,


Ann-Marie
Genes Reunited Support Team

SylviaInCanada

SylviaInCanada Report 12 Apr 2013 20:28

Natasha


Thank you so much for offering your advice and help to Effie ...........

.......... only 1 minute difference between you telling me that you would do this

Fast work, indeed :-D :-D




sylvia

KenSE

KenSE Report 7 May 2013 09:33

I tried some searches using firstnames this morning. Some gave a result some didn't.

It seems that the first time a particular search is done, it takes half a minute or so to decide whether it can find the person or not. Subsequently, if it found the person eventually the first time, exactly the same search will produce an instantaneous result later.

Searching for myself on my tree it eventually found me (in separate searches) using kenneth, ken and ke as firstname, but not as k.