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Top tip - using the Genes Reunited community

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Avril

Avril Report 21 Jul 2013 20:12

Has anyone had this anomaly come up on their screen for viewing other family trees for which they have been given permission to view.
I have been unable to view trees for several weeks now and do not get any help from Genes Support as to my query on the subject - it is very frustrating!

Reggie

Reggie Report 21 Jul 2013 23:01

Persevere with 'support'...............only they can help you.........allegedly!

Reggie

Reggie Report 21 Jul 2013 23:28

http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1328354

Paul Rae

Paul Rae Report 22 Jul 2013 22:59

Hi I have also had this 2 times, the 1st time was 6 weeks ago. What I did was close the page then, re open it. That worked for me, then one night last week. And that also worked, may be worth a try. Best of luck. But keep going to Genes for that help. It might be that a lot of other trees are having the same problem ?
Best of luck.

+++DetEcTive+++

+++DetEcTive+++ Report 23 Jul 2013 09:56

Posting on this thead rather than the other.

Avril has sent a PM basically saying that GR are looking into her problem and hope to come up with a solution