Help Centre - Frequently Asked Questions

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If none of the above FAQs answer your question, please submit your query to our dedicated support team.

Adoption

If you wish to reflect an adoption by tracing both families, you will need to build 2 trees. In order to build both family trees you will need set up 2 memberships. If you log off the current details via the 'Sign Out' link in the top right hand corner of the site, then go to the register page you will be able to complete the second registration. Once complete you will be able to switch between memberships by logging off and entering the separate log in details each time.

We have put together a useful guide on tracing living relatives. It can be found here.

Download our eBook

Whether you're new to family history or you've been researching your tree for some time, download our free eBook for hint and tips on how to get the best out of Genes Reunited.

Trace your living relatives

Whether you want to trace living relatives, plan a reunion or find out how to use Genes Reunited to find family links, download our guide for more information.

Build your family tree

You can build your family tree for free so be sure to add as many names as you can. Contact other members who have added the same names as you and watch your tree grow.

Add your photos

You can easily add your photos and scanned images to your Keepsafe and decide exactly who gets to see them. You can search images added by other members too!

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras

Get help from the community

Have you reached a brick wall with your research? Then go to our Community area and ask for some help. Or you can use it to make new friends and meet like-minded people.