Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- How do I delete my tree?
- How do I import or export a gedcom file?
- How do I print my tree?
- How do I unsubscribe?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- I have forgotten my password
- What is the Keepsafe?
- Where are my Hot Matches?
- Why isn't the clipboard working?
- How do I get a password reminder? (UPDATED)
- I am having problems signing in (UPDATED)
- I have multiple registrations with my email address, do I need to do anything? (NEW)
- Why can't I create another membership with my email address? (NEW)
- How do I update my details?
- Please remove me from your mailing list
- I want to delete my registration
- I seem to have more than one registration
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
- What is the Keepsafe?
- What can I add to my Keepsafe?
- How do I add something to my Keepsafe?
- What file types do you accept?
- What are My Folders?
- What are edit, attach and move?
- How do I attach an item to someone in my tree?
- How do I share an item with another member?
- How do I search the photos and media?
- Can I add someone else’s item to my Keepsafe?
- Can I add records to my Keepsafe?
- What happens when I attach an item to a relative?
- The image I want to see is blurred.
- Can I print out items from my Keepsafe?
- Old tree - can I still access my old tree ? NEW
- Old tree - removed why? NEW
- Unable to view the whole of the dashboard NEW
- Unable to see the whole of my details panel NEW
- Unable to search my tree NEW
- Adding a relation to my tree NEW
- How do I save changes after I've added a relation or amended their details? NEW
- Editing names in the tree NEW
- Deleting a relative in my tree NEW
- Changing parents on tree NEW
- How do I change my root person/tree owner? NEW
- Where are my relation's photos and notes? NEW
- How do I view other trees? NEW
- My tree won't load NEW
- Tree error 503
- Where are my attached records? NEW
- Why can't I see the 'View other trees' link?NEW
- Clipboard
- List view-what is it? NEW
- Adoption
- Deleting your Family Tree
- Building your Family Tree
- Maps
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Printing your Family Tree
- Privatising your Family Tree
- Tree permissions
- Which Census records do you have?
- Scottish Census records NEW
- Which BMD records do you have?
- Which Military records do you have?
- Which Parish records do you have?
- Which British Newspapers do you have?
- Which Travel and Overseas records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records-UPDATED
- Searching the census - UPDATED
- Attaching and removing census images
- Automatic matching
- My Favourites
- How much do records cost?
- Where's the Search Records tab? - NEW
- 1871 census information for Wales
- Reporting errors with records
- Ordering certificates
- Saving the records
How much does it cost?
It is free to register with Genes Reunited. Here are some of the things you can do once you have registered:
• you can build your family tree using our online tree builder
• you can search the names on the site to find possible matches with the names in your tree
• you can upload photos and scanned images to your Keepsafe and attach these images to relations in your family tree
• you can reply to any messages sent to you by other members
• if you already have experience in researching your family history you can import your Gedcom file in to your Genes Reunited family tree
We offer 2 types of subscription – standard and platinum. A description of each one is shown below.
You’ll be able to see how much each one costs when you click on to the Subscription page. We show the price in different currencies depending on where you live. If you are currently subscribed, you'll only see the options available to you. The link to subscribe can be found in the top right hand corner of the page.
Platinum Membership
This is available for either one month or a year (£19.95/£79.95).
Features include:
• Contact other members from your search results
• Accept invitations to view their trees
• Post photos and scanned images such as certificates to your Keepsafe, and attach these images to relations in your tree
• Add messages to the message boards
You also get access to these records
• Indexed birth, marriage and death records from 1837 - 2006
• England and Wales Census records from 1841 to 1911
• Scottish census from 1841 to 1901
• Overseas birth, marriage and death records
If you want to broaden your search, as a Platinum member you can buy additional access to more record sets, including
• Military records
• Parish records
• Travel and Overseas records
• British Newspaper Archive content
Standard Membership
This is available for either six months or a year (£14.95/£19.95). You’ll enjoy the same features as the Platinum package, but you only get access to the non-indexed births, marriage and death records. You can buy credits to access the rest of the records if you want to take your search further.
And if you’re curious to know more, but not sure you want to subscribe yet, you can register and build your family tree for free and buy Pay Per View credits to view records. They cost £5 for 50 credits or £17.95 for 200 credits and give you access to all of our records. You can purchase credits here.
Our YouTube channel
Every family has a story
Lorraine Kelly launches the Every Family Has a Story campaign by sharing hers exclusively with Genes Reunited. Watch some of our incredible stories, including Lorraine's, on our YouTube channel.
