Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- How do I delete my tree?
- How do I import or export a gedcom file?
- How do I print my tree?
- How do I unsubscribe?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- I have forgotten my password
- What is the Keepsafe?
- Where are my Hot Matches?
- Why isn't the clipboard working?
- How do I get a password reminder? (UPDATED)
- I am having problems signing in (UPDATED)
- I have multiple registrations with my email address, do I need to do anything? (NEW)
- Why can't I create another membership with my email address? (NEW)
- How do I update my details?
- Please remove me from your mailing list
- I want to delete my registration
- I seem to have more than one registration
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
- What is the Keepsafe?
- What can I add to my Keepsafe?
- How do I add something to my Keepsafe?
- What file types do you accept?
- What are My Folders?
- What are edit, attach and move?
- How do I attach an item to someone in my tree?
- How do I share an item with another member?
- How do I search the photos and media?
- Can I add someone else’s item to my Keepsafe?
- Can I add records to my Keepsafe?
- What happens when I attach an item to a relative?
- The image I want to see is blurred.
- Can I print out items from my Keepsafe?
- Old tree - can I still access my old tree ? NEW
- Old tree - removed why? NEW
- Unable to view the whole of the dashboard NEW
- Unable to see the whole of my details panel NEW
- Unable to search my tree NEW
- Adding a relation to my tree NEW
- How do I save changes after I've added a relation or amended their details? NEW
- Editing names in the tree NEW
- Deleting a relative in my tree NEW
- Changing parents on tree NEW
- How do I change my root person/tree owner? NEW
- Where are my relation's photos and notes? NEW
- How do I view other trees? NEW
- My tree won't load NEW
- Tree error 503
- Where are my attached records? NEW
- Why can't I see the 'View other trees' link?NEW
- Clipboard
- List view-what is it? NEW
- Adoption
- Deleting your Family Tree
- Building your Family Tree
- Maps
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Printing your Family Tree
- Privatising your Family Tree
- Tree permissions
- Which Census records do you have?
- Scottish Census records NEW
- Which BMD records do you have?
- Which Military records do you have?
- Which Parish records do you have?
- Which British Newspapers do you have?
- Which Travel and Overseas records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records-UPDATED
- Searching the census - UPDATED
- Attaching and removing census images
- Automatic matching
- My Favourites
- How much do records cost?
- Where's the Search Records tab? - NEW
- 1871 census information for Wales
- Reporting errors with records
- Ordering certificates
- Saving the records
How can I pay?
You can choose to subscribe to our site by clicking on the 'Subscribe' link at the top of your homepage. You can pay in several different ways which are all outlined below:
Card payments:
You can subscribe online using a credit or debit card. We use Datacash as our online payment company and they use the latest encryption technology with their secure servers so you can rest assured your card details are safe. Once you have entered your card details and paid, we will send you an email receipt and the subscription will be instant.
Postal payments:
If you would prefer to pay by post, we are happy to accept sterling cheques, postal orders or international money orders made payable to Genes Reunited Limited at our postal address. By clicking on the 'subscribe' link you'll see the different subscription options and you can choose which one would suit you best.
Please note we can only accept cheque payments for full subscriptions. We can’t accept cheques for discounted amounts and promotional offers.
If you’d like to pay by cheque then please send your cheque to the following address:
Genes Reunited Accounts,
Gateway House,
Technology Park,
Dundee DD2 1TP
(Please note that this address is for cheque payments only and no other correspondence should be sent here).
Please write on the back of the cheque or money order Genes Reunited, your name and the email address used to register with Genes Reunited.
If you live in Australia you can also pay by cheque. Please enclose a cheque or money order made payable to Brightsolid Online Publishing Australasia P/L. Please write your email address on the back of the cheque together with your name and address. Without this information we cannot process your subscription. New Zealand and South Africa customers, please send an International money order or bank cheque in Australian dollars only to the following address:
PO Box 101
Stanhope Gardens NSW 2768
Australia
We will send you a receipt when your payment has been processed.
PayPal payments:
If you would like to pay using PayPal then click on the PayPal logo on the payment page and follow the on screen instructions. As we take a payment instantly then your PayPal account must be linked to a bank account.
Gift subscriptions
Do you know someone interested in discovering their family history?
You can now buy a gift subscription to Genes Reunited so they can research their family tree.
