Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- How do I delete my tree?
- How do I import or export a gedcom file?
- How do I print my tree?
- How do I unsubscribe?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- I have forgotten my password
- What is the Keepsafe?
- Where are my Hot Matches?
- Why isn't the clipboard working?
- How do I get a password reminder? (UPDATED)
- I am having problems signing in (UPDATED)
- I have multiple registrations with my email address, do I need to do anything? (NEW)
- Why can't I create another membership with my email address? (NEW)
- How do I update my details?
- Please remove me from your mailing list
- I want to delete my registration
- I seem to have more than one registration
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
- What is the Keepsafe?
- What can I add to my Keepsafe?
- How do I add something to my Keepsafe?
- What file types do you accept?
- What are My Folders?
- What are edit, attach and move?
- How do I attach an item to someone in my tree?
- How do I share an item with another member?
- How do I search the photos and media?
- Can I add someone else’s item to my Keepsafe?
- Can I add records to my Keepsafe?
- What happens when I attach an item to a relative?
- The image I want to see is blurred.
- Can I print out items from my Keepsafe?
- Old tree - can I still access my old tree ? NEW
- Old tree - removed why? NEW
- Unable to view the whole of the dashboard NEW
- Unable to see the whole of my details panel NEW
- Unable to search my tree NEW
- Adding a relation to my tree NEW
- How do I save changes after I've added a relation or amended their details? NEW
- Editing names in the tree NEW
- Deleting a relative in my tree NEW
- Changing parents on tree NEW
- How do I change my root person/tree owner? NEW
- Where are my relation's photos and notes? NEW
- How do I view other trees? NEW
- My tree won't load NEW
- Tree error 503
- Where are my attached records? NEW
- Why can't I see the 'View other trees' link?NEW
- Clipboard
- List view-what is it? NEW
- Adoption
- Deleting your Family Tree
- Building your Family Tree
- Maps
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Printing your Family Tree
- Privatising your Family Tree
- Tree permissions
- Which Census records do you have?
- Scottish Census records NEW
- Which BMD records do you have?
- Which Military records do you have?
- Which Parish records do you have?
- Which British Newspapers do you have?
- Which Travel and Overseas records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records-UPDATED
- Searching the census - UPDATED
- Attaching and removing census images
- Automatic matching
- My Favourites
- How much do records cost?
- Where's the Search Records tab? - NEW
- 1871 census information for Wales
- Reporting errors with records
- Ordering certificates
- Saving the records
When will you renew my subscription?
We will always email you a couple of weeks before your subscription ends. You'll be sent an email to the address you registered with and also to your inbox on the site. All you have to do is click on the link in the email and you'll be taken to the renewal page. On the renewal page you can either go for the same package or choose a different one.
If you want to find out when it is go to your Account page and select Subscription Details from the left hand column. On this page you'll see the date your subscription ends. To opt out of the continuous renewal you need to change your membership type to 'Auto Renew Off' and then save the changes.
Please note: if you have opted for continuous membership we will still email you to remind you that the payment is going to be taken.
You can also renew by logging into the Genes Reunited website and clicking on the subscribe link on your homepage. You will be able to renew your membership from 2 weeks prior to the actual renewal date. You will then be taken through to the renewal payment screen where full instructions will be given.
The British Newspaper Archive
Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?
