Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- I need an instant password reminder/ I can't login
- How do I print my tree?
- How do I delete my tree?
- How do I view trees that have been shared with me?
- How do I cancel my subscription/ renewal payment before it is due?
- How much are pay-per-view credits?
- What is the Keepsafe?
- Where are my Hot Matches?
- Why isn't the clipboard working?
- How do I import or export a gedcom file?
- How do I get a password reminder?
- Trouble signing in/ login details not accepted
- I have multiple registrations with my email address, do I need to do anything?
- Why can't I create another membership with my email address?
- How do I update my details?
- Please remove me from your mailing list
- I want to delete my registration
- I seem to have more than one registration
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
- How much does it cost?
- How can I pay?
- How do I cancel my subscription/ renewal payment before it is due?
- How do I change the card I pay with?
- When will you renew my subscription?
- Why has my renewal payment failed?
- I would like a refund of the payment that I made
- I want to change my subscription
- I'd like to pay by cheque
- What is the Keepsafe?
- What can I add to my Keepsafe?
- How do I add something to my Keepsafe?
- What file types do you accept?
- What are My Folders?
- What are edit, attach and move?
- How do I attach an item to someone in my tree?
- How do I share an item with another member?
- How do I search the photos and media?
- Can I add someone else’s item to my Keepsafe?
- Can I add records to my Keepsafe?
- What happens when I attach an item to a relative?
- The image I want to see is blurred.
- Can I print out items from my Keepsafe?
- Old tree - can I still access my old tree ? NEW
- Old tree - removed why? NEW
- Unable to view the whole of the dashboard NEW
- Unable to see the whole of my details panel NEW
- Unable to search my tree NEW
- Adding a relation to my tree NEW
- How do I save changes after I've added a relation or amended their details? NEW
- Editing names in the tree NEW
- Deleting a relative in my tree NEW
- Changing parents on tree NEW
- How do I change my root person/tree owner? NEW
- Where are my relation's photos and notes? NEW
- How do I view other trees? NEW
- My tree won't load NEW
- Tree error 503
- Where are my attached records? NEW
- Why can't I see the 'View other trees' link?NEW
- Clipboard
- List view-what is it? NEW
- Adoption
- Deleting your Family Tree
- Building your Family Tree
- Maps
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Printing your Family Tree
- Privatising your Family Tree
- Tree permissions
- Searching all records - NEW!
- Which Census records do you have?
- Where are the Parish records? NEW!
- Scottish Census records
- Which BMD records do you have?
- Which Military records do you have?
- Which Parish records do you have?
- Which British Newspapers do you have?
- Which Travel and Migration records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records - UPDATED
- Searching the census - UPDATED
- Attaching and removing census images
- Automatic matching
- How much do records cost?
- Ordering certificates
- 1871 census information for Wales
- Saving the records
- Reporting errors with records
Tree matches
When you are viewing your tree we offer you tree matches. We match the details of the relation you are viewing with other trees on the site in a drop down box. This is a quick and easy way to find matching names. You can then contact the member and share your information.
You'll also see the records matches where you can view matches and close matches for your relations in our records section. If we've been able to find either tree or record matches for a relation, you'll see a purple star in their name box on your tree with the number of matches we've found.
The British Newspaper Archive
Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?
