Help Centre - Frequently Asked Questions
Complete FAQ Listing
- How do I delete my tree?
- How do I import or export a gedcom file?
- How do I print my tree?
- How do I unsubscribe?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- I have forgotten my password
- What is the Keepsafe?
- Where are my Hot Matches?
- Why isn't the clipboard working?
- How do I get a password reminder? (UPDATED)
- I am having problems signing in (UPDATED)
- I have multiple registrations with my email address, do I need to do anything? (NEW)
- Why can't I create another membership with my email address? (NEW)
- How do I update my details?
- Please remove me from your mailing list
- I want to delete my registration
- I seem to have more than one registration
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
- What is the Keepsafe?
- What can I add to my Keepsafe?
- How do I add something to my Keepsafe?
- What file types do you accept?
- What are My Folders?
- What are edit, attach and move?
- How do I attach an item to someone in my tree?
- How do I share an item with another member?
- How do I search the photos and media?
- Can I add someone else’s item to my Keepsafe?
- Can I add records to my Keepsafe?
- What happens when I attach an item to a relative?
- The image I want to see is blurred.
- Can I print out items from my Keepsafe?
- Old tree - can I still access my old tree ? NEW
- Old tree - removed why? NEW
- Unable to view the whole of the dashboard NEW
- Unable to see the whole of my details panel NEW
- Unable to search my tree NEW
- Adding a relation to my tree NEW
- How do I save changes after I've added a relation or amended their details? NEW
- Editing names in the tree NEW
- Deleting a relative in my tree NEW
- Changing parents on tree NEW
- How do I change my root person/tree owner? NEW
- Where are my relation's photos and notes? NEW
- How do I view other trees? NEW
- My tree won't load NEW
- Tree error 503
- Where are my attached records? NEW
- Why can't I see the 'View other trees' link?NEW
- List view-what is it? NEW
- Deleting your Family Tree
- Building your Family Tree
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Printing your Family Tree
- Privatising your Family Tree
- Tree permissions
- Which Census records do you have?
- Scottish Census records NEW
- Which BMD records do you have?
- Which Military records do you have?
- Which Parish records do you have?
- Which British Newspapers do you have?
- Which Travel and Overseas records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records-UPDATED
- Searching the census - UPDATED
- Attaching and removing census images
- Automatic matching
- My Favourites
- How much do records cost?
- Where's the Search Records tab? - NEW
- 1871 census information for Wales
- Reporting errors with records
- Ordering certificates
- Saving the records
Which Military records do you have?
We have the following Military records on Genes Reunited:
1861 Worldwide Army Index
1st Foot Guards attestations 1775-1817
Anglo-Boer War 1899-1902 Records
Armed forces births 1761-2005
Armed forces deaths 1796-2005
Armed forces marriages 1796-2005
Army List 1787
Army List 1798
Army List August 1878
Army List August 1878
Army Reserve of England and Wales 1803
Army Roll of Honour 1939- 1945
British Army Service Records 1760-1915 [WO 96 and WO 97]
WO 96 - Militia
WO 97 - Pensions 1760-1913
British Officers taken Prisoner of War between August 1914 and November 1918
De Ruvigny's Roll 1914-1918
Distinguished Conduct Medal Citations 1914-1920
East India Register and Army List 1855
Grenadier Guards 1656 - 1874
Harold Gillies Archive
Harts Army List 1840
Harts Army List 1888
Indian Army & Civil Service List 1873
Ireland's Memorial Records of the Great War
Manchester City Battalions 1914-1916
Manchester Roll of Honour 1914-1916
Military Nurses 1856 - 1940
National Roll of the Great War 1914-1918
Naval Casualties 1914-1919
New Zealand WWI Soldiers
Oldham Pals 1914-1916
Oldham Roll of Honour 1914-1916
Other army lists roll calls 1656-1888
Paddington Rifles 1860-1912
Peninsular Medal Roll 1793-1814
Prison Hulk Registers 1811-1843
Prisoners of War - Armies and land Forces of the British Empire 1939-1945
Prisoners of War - Naval & Air Forces of Great Britain & Empire - 1939-1945
Regimental Indexes 1806
Royal Artillery Honours & Awards 1939-1946
Royal Artillery Military Medals 1916-1991
Royal Fusiliers Collection 1863-1905
Royal Marine Medal Roll 1914-1920
Royal Naval Division 1914-1919
Royal Naval Officers 1914-1920
Royal Red Cross Register
Soldiers Died in the Great War 1914-1919
Surrey Recruitment Registers 1908-1933
Ted Beard - RAF Nominal Roll 1918
Waterloo Medal Roll 1815
Waterloo Roll Call 1815
WWII Escapers and Evaders
WWII Prisoners of War
Trace your living relatives
Whether you want to trace living relatives, plan a reunion or find out how to use Genes Reunited to find family links, download our guide for more information.
Build your family tree
You can build your family tree for free so be sure to add as many names as you can. Contact other members who have added the same names as you and watch your tree grow.