Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- How do I delete my tree?
- How do I import or export a gedcom file?
- How do I print my tree?
- How do I unsubscribe?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- I have forgotten my password
- What is the Keepsafe?
- Where are my Hot Matches?
- Why isn't the clipboard working?
- How do I get a password reminder? (UPDATED)
- I am having problems signing in (UPDATED)
- I have multiple registrations with my email address, do I need to do anything? (NEW)
- Why can't I create another membership with my email address? (NEW)
- How do I update my details?
- Please remove me from your mailing list
- I want to delete my registration
- I seem to have more than one registration
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
- What is the Keepsafe?
- What can I add to my Keepsafe?
- How do I add something to my Keepsafe?
- What file types do you accept?
- What are My Folders?
- What are edit, attach and move?
- How do I attach an item to someone in my tree?
- How do I share an item with another member?
- How do I search the photos and media?
- Can I add someone else’s item to my Keepsafe?
- Can I add records to my Keepsafe?
- What happens when I attach an item to a relative?
- The image I want to see is blurred.
- Can I print out items from my Keepsafe?
- Old tree - can I still access my old tree ? NEW
- Old tree - removed why? NEW
- Unable to view the whole of the dashboard NEW
- Unable to see the whole of my details panel NEW
- Unable to search my tree NEW
- Adding a relation to my tree NEW
- How do I save changes after I've added a relation or amended their details? NEW
- Editing names in the tree NEW
- Deleting a relative in my tree NEW
- Changing parents on tree NEW
- How do I change my root person/tree owner? NEW
- Where are my relation's photos and notes? NEW
- How do I view other trees? NEW
- My tree won't load NEW
- Tree error 503
- Where are my attached records? NEW
- Why can't I see the 'View other trees' link?NEW
- Clipboard
- List view-what is it? NEW
- Adoption
- Deleting your Family Tree
- Building your Family Tree
- Maps
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Printing your Family Tree
- Privatising your Family Tree
- Tree permissions
- Which Census records do you have?
- Scottish Census records NEW
- Which BMD records do you have?
- Which Military records do you have?
- Which Parish records do you have?
- Which British Newspapers do you have?
- Which Travel and Overseas records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records-UPDATED
- Searching the census - UPDATED
- Attaching and removing census images
- Automatic matching
- My Favourites
- How much do records cost?
- Where's the Search Records tab? - NEW
- 1871 census information for Wales
- Reporting errors with records
- Ordering certificates
- Saving the records
TREE - why is the full view blank?
If you're using Internet Explorer as your browser, you may find that the full tree view looks blank. Our technical team are aware of this problem and hope to have it fixed soon.
You can still see the full view though - in the bottom right hand side of the full view you'll see a box with a tree in it, with a purple square in the top left hand corner of that box. If you move that square within the box, you'll be able to view your tree. Alternatively you can use the directional arrows in the bottom left hand corner of the full view page to bring the tree into view.
The British Newspaper Archive
Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?
