There are three categories of membership available for the Genes Reunited Service:
- (A) Free Membership;
- (B) Standard Membership; or
- (C) Gold Membership.
All prices and offers for membership remain valid as advertised from time to time on the Genes Reunited Service.
(A) Free Members
(i) Core Service Use and Benefits for Free Members.
Free Members may:
- (a) use the free facilities available on the Genes Reunited Service to add all or part of their family tree;
- (b) search for individuals using criteria specified by the Genes Reunited Service;
- (c) receive email messages sent by Standard and Gold Members. These will be sent to your registered email address and can be viewed in the Message Centre on the Genes Reunited Service.
(ii) Non-Core Service Use and Benefits for Free Members.
Free Members may also:
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(a) upload photographs and videos. If any photograph or video contains the image of a living person, the member uploading it must obtain the prior consent of that person to the photograph or video appearing on the Genes Reunited Service; and
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(b) opt to receive our newsletter or personalised notification emails relating to individuals listed in the Genes Reunited Service or in census records which appear to be a reasonably close match to people included in your family tree.
For full details about our email communications with you please see our Privacy Policy.
(B) Standard Members
(i) Core Service Use and Benefits for Standard Members.
Standard Members may (in addition to the services available to Free Members):
- (a) send email messages to members;
- (b) view the family trees of other members where express permission has been given by that member.
(ii) Non-Core Service Use and Benefits for Standard Members.
Standard Members may also post information and data to any message boards on the Genes Reunited Service.
Standard Membership Fees
You may upgrade to become a Standard Member at any time. You must pay the Standard Membership fee to become a Standard Member. The price of the Standard Membership fee will be as specified on the payment page on the Genes Reunited Service (and may differ depending on which country you reside in). The price of the Standard Membership fee includes Value Added Tax.
Standard Membership is valid for the period of time specified on the payment page on the Genes Reunited Service after which you must pay again to continue your Standard Membership.
Genes Reunited reserves the right to change the amount of the Standard Membership fee and the period which it covers from time to time. Any such changes shall not affect your existing Standard Membership, and shall only take effect at the renewal of such Standard Membership.
You acknowledge and agree that we are entitled to alter the amount or the basis of the calculation of our fees from time to time, provided that such amount or basis is clearly stated at the time when you agree to take the relevant Genes Reunited Service or prior to any fees being taken.
Standard Membership may be fixed or continuous. If you have a fixed Standard Membership, you will need to renew it every time to continue benefiting from Standard Membership.
A continuous Standard Membership is automatically renewed every time your membership lapses and your credit card will be charged again based on the membership type you previously subscribed to. Credit card charges will be processed on the renewal date as stated in the notice of renewal sent by email to the holders of continuous Standard Membership. This notice of renewal will be sent by email 14 days before such automatic renewal. Where the Standard Membership fee is going to increase we will send you notice of renewal 28 days before such automatic renewal. Each notice of renewal email will include the date when automatic renewal is scheduled to take place and the Standard Membership fee applicable, including notice of any increase in the Membership fees where applicable. If you do not wish to proceed with automatic renewal of your continuous Standard Membership, you can cancel entirely or amend your Standard Membership period from continuous Standard Membership to a fixed Standard Membership on the “My Account” page or by emailing us at the email address below. Any such changes to your Standard Membership period must be completed at least 24 hours before the renewal date referred to in the notice of renewal.
Please note that a continuous Standard Membership may lapse due to our inability to take payment using your selected payment method, for example where your credit card details have changed. In such an event, it is your responsibility to renew your Standard Membership by paying the Standard Membership Fees by alternative means.
We may remove any of the Core or non-Core Services at any time.
You will not be entitled to any refund of the Standard Membership fees except where we withdraw:
- (a) a Core Service for Standard Members; or
- (b) the whole of the Genes Reunited Service itself.
In such circumstances you may, in our sole discretion, be entitled to a refund of your Standard Membership fee for the remainder of the period to which that fee relates.
We may remove all or any part of the non-Core Services (such as message boards) from the Genes Reunited Service, either on a temporary or permanent basis, without liability to make a refund to you.
(iii) Additional services for Free Members and Standard Members
Free Members and Standard Members may also:
(a) search for free basic family tree information on the Genes Reunited Service from the 1841, 1851, 1861, 1871, 1891 and 1901 England and Wales census records, the birth, marriage and death indexes for England and Wales from 1837 to 2004 and British World War I and World War II death records (“Historical Records”); and
(b) purchase Genes Reunited Records Credits (“Credits”) to view Historical Records in more detail via the Genes Reunited Service.
The exact content of the Historical Records is specified on the Genes Reunited Service but will include:
- (i) full person results for a specified individual (from the 1841, 1851, 1861, 1871, 1891 and 1901 censuses);
- (ii) full schedule results i.e. full results for anyone living with a specified individual at the time the census was carried out (from the 1901 census only);
- (iii) census image (from the 1841, 1851, 1861, 1871, 1891 and 1901 censuses);
- (iv) index image (birth, marriages and deaths from 1837 to 1983);
- (v) full birth, marriage and death details (1984 – 2004);
- (vi) full person results and index image from the World War I and World War II death lists; and
- (vii) any other records we may, in our sole discretion, add from time to time.
Before viewing a record you will be informed of how many Credits it will cost.
You may purchase Credits on the Genes Reunited Service at any time. The cost of purchasing Credits and the period of time they are valid for will be specified on the payment page on the Genes Reunited Service The price of Credits includes Value Added Tax. Your Credit balance can be checked at any time in the “My Account” page of the Genes Reunited Service.
You will not be entitled to a refund or any compensation in whole or in part for any inaccuracies or for poor quality of the images of Historical Records except where:
- (i) the image selected does not appear on-screen and is unavailable in its entirety; or
- (ii) in our sole discretion, the image supplied to you is of such a poor quality as to render it unreadable.
(C) Gold Members
(i) Core Service Use and Benefits for Gold Members.
Gold Members shall receive all the core services available to Free Members and Standard Members.
(ii) Non-Core Service Use and Benefits for Gold Members.
Gold Members shall receive all the non-core services available to Free Members and Standard Members.
Gold Members may also
search for and view detailed Historical Records via the Genes Reunited Service.
The exact content of the Historical Records is specified on the Genes Reunited Service but will include:
- (i) full person results for a specified individual (from the 1841, 1851, 1861, 1871, 1891 and 1901 censuses);
- (ii) full schedule results i.e. full results for anyone living with a specified individual at the time the census was carried out (from the 1901 census only);
- (iii) census image (from the 1841, 1851, 1861, 1871, 1891 and 1901 censuses);
- (iv) index image (birth, marriages and deaths from 1837 to 1983);
- (v) full birth, marriage and death details (1984 – 2004);
- (vi) full person results and index image from the World War I and World War II death lists; and
- (vii) any other records we may, in our sole discretion, add from time to time.
Gold Membership Fees
You may upgrade to become a Gold Member at any time. You must pay the Gold Membership fee to become a Gold Member. The price of the Gold Membership fee will be as specified on the payment page on the Genes Reunited Service (and may differ depending on which country you reside in). The price of the Gold Membership fee includes Value Added Tax.
Gold Membership is valid for the period of time specified on the payment page on the Genes Reunited Service after which you must pay again to continue your Gold Membership.
Genes Reunited reserves the right to change the amount of the Gold Membership fee and the period which it covers from time to time. Any such changes shall not affect your existing Gold Membership, and shall only take effect at the renewal of such Gold Membership.
You acknowledge and agree that we are entitled to alter the amount or the basis of the calculation of the Gold Membership fee from time to time, provided that such amount or basis is clearly stated at the time when you agree to take the relevant Genes Reunited Service or prior to any fees being taken.
Gold Membership may be fixed or continuous. If you have a fixed Gold Membership, you will need to renew it every time to continue benefiting from Gold Membership.
A continuous Gold Membership is automatically renewed every time and your credit card will be charged based on the membership type you previously subscribed to. Credit card charges will be processed on the renewal date as stated in the notice of renewal sent by email to the holders of continuous Gold Membership. This notice of renewal will be sent by email 14 days before such automatic renewal. Where the Gold Membership fee is going to increase the notice of renewal will be sent 28 days before such automatic renewal. Each notice of renewal email will include the date when automatic renewal is scheduled to take place, and the Gold Membership fee applicable, including notice of any increase in the Membership fees where applicable. If you do not wish to proceed with automatic renewal of your continuous Gold Membership, you can cancel entirely or amend your Gold Membership period from continuous Gold Membership to a fixed Gold Membership on the “My Account” page or by emailing us at the email address below. Any such changes to your Gold Membership period must be completed at least 24 hours before the renewal date referred to in the notice of renewal.
Please note that a continuous Gold Membership may lapse due to our inability to take payment using your selected payment method, for example where your credit card details have changed. In such an event, it is your responsibility to renew your Gold Membership by paying the Gold Membership Fees by alternative means.
We may remove any of the Core or non-Core Services at any time.
You will not be entitled to any refund of the Gold Membership fees except where we withdraw:
- (a) a Core Service for Gold Members; or
- (b) the whole of the Genes Reunited Service itself.
In such circumstances you may, in our sole discretion, be entitled to a refund of your Gold Membership fee for the remainder of the period to which that fee relates.
We may remove all or any part of the non-Core Services (with the exception of your access to Historical Records) from the Genes Reunited Service, either on a temporary or permanent basis, without liability to make a refund to you.
Where we remove your access to Historical Records you may, in our sole discretion, be entitled to a refund of part of your Gold Membership fee for the remainder of the period to which that fee relates.
We may also remove the option of offering Gold Membership to users of Genes Reunited in the future without notice to you.
Upgrading from Standard Membership to Gold Membership
You may upgrade to be a Gold Member at any time.
Where you are a Standard Member and upgrade to Gold Membership during the period in which your Standard Membership is still valid the price of the Gold Membership will be 10% less than the then current Gold Membership fee and such discounted rate will be as specified on the payment page on the Genes Reunited Service (and may differ depending on which country you reside in). The price will include Value Added Tax. For the avoidance of doubt, if you upgrade to Gold Membership after the expiry of your Standard Membership, you must pay the full Gold Membership fee.
This offer of a 10% discount on a Gold Membership is only available to members with a current Standard Membership at the time of upgrade. The offer is not available to members with any other type of membership or to customers whose Standard Membership has expired. This offer may be withdrawn at any time.
From the date on which we send an email to you confirming your upgrade order your Standard Membership will expire and you agree to waive all rights associated with such membership. In particular you acknowledge and agree that:
- (a) you will have no entitlement to a refund of any fees paid in respect of your expired Standard Membership; and
- (b) in the event that your Standard Membership expires during the period of 7 (seven) working days following the date on which we sent an email to you confirming your Standard Membership order, you will have no right of cancellation in respect of the Standard Membership as set out in Section 5 above.
Subject to Section 5 above, you may cancel your Gold Membership and obtain a full refund of the sums paid in respect of the Gold Membership (for the avoidance of doubt, where a discounted Gold Membership fee was paid by you we will only refund the discounted amount and not the full Gold Membership fee) at any time during the 7 (seven) working days following the date on which we send an email to you confirming your upgrade order.
The upgraded Gold Membership is valid for the period of time specified on the payment page on the Genes Reunited Service after which you must pay again (at the full Gold Membership rate as specified on the payment page on the Genes Reunited Service) to continue such Gold Membership.
You acknowledge and agree that we are entitled to alter the amount or the basis of the calculation of our fees in relation to such upgrade from time to time provided that such amount or basis is clearly stated at the time when you agree to the upgrade or prior to any fees being taken.