Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Error Messages

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Genes Advisor 10 Apr 2012 17:03

Hi everyone, as you know, we have been experiencing on going issues with the site performance.

The errors are occurring for a number of reasons, sometimes it will be an old link you have stored, sometimes it will be browser related, but mostly it is down to the size that our database has grown to. We now have millions of names and trees stored within our database and thousands of calls are made to this database every minute of the day. Each time a person does a search or adds a thread a call is made to our database. Our database is struggling to cope with the sheer amount of data we now have and this is causing timeout errors which show to you as an error message.

Yesterday the site was particularly busy (we're guessing because of the awful bank holiday weather!) and this caused a large amount of timeout errors. Unfortunately the people who use the site the most are the people effected the worst.

We now have a new resource within the brightsolid team who has come on board to help us update the database so that it can cope with the amount of data we have and fix these errors once and for all. This will not be a quick process, so once again we have to ask for your patience. We will do all we can in the meantime to keep the site running as smoothly as possible. We will also keep you up to date with progress on this project.

The Genes Team