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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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New Scottish Census

New Scottish census records

Do you have Scottish ancestors?

Perhaps you do and you just didn't know! Search our brand new Scottish census records today and discover if you have Scottish roots.

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A question, query or need support or help from us?

ProfilePosted byOptionsPost Date

Community Manager

Community Manager Advisor 20 Aug 2015 16:35

The Genes Community continues to be a vibrant and very important part of Genes Reunited. We love reading so many great stories and friendships made.
The Community boards continue to be an opportunity to have a chat and help each other where help is needed. In the true spirit of Community boards, it’s the users who self–regulate and as always any concerns about specific comments or posts on the boards can still be reported in the usual way using the online reporting button.

When you can’t find the answer and you need to get in touch with us, our dedicated Customer Support team are here to help. They are busy answering hundreds of direct queries every month, so if you have a query or question just send an email to support@genesreunited.co.uk. The team are available Mon – Friday 9am – 5.30pm and aim to reply within 24 hours. The Customer Support team also monitor all abuse reports and deal with them accordingly, in line with Community Guidelines, which can be viewed here: http://www.genesreunited.co.uk/contents/messageboardguidelines

For the past few months, the Community Manager would do their best to monitor and respond to comments and queries throughout the community. With so many boards, threads and conversations we found that even with best intentions, a query or question could sometimes be missed or result in a lengthy delay in responding.

So, to avoid any disappointment, if you have a query you’d like a response to, please email our Support team who are dedicated to helping you.