Genealogy Chat

Indeed it would, but too many people post on here and never return, unfortunately.

That's true ErikaH. I forgot it was an ancient thread when I started working backwards through it.

It would be nice to know if there was a solution and what the cause was.

Sarah didn’t add feedback in 2021, so probably won’t see your post

Sarah,
It sound like you need to contact support to find out what has happened to your tree. They may take a few days to answer so in the mean time I would try to find what part of the tree is missing and if there is a particular person who would connect the missing part to the rest.

If there is such a person then check your Genes tree for that person This is to ensure that the relationships for that person are present and correct.

You could also run GEDCOM Validator (You may find that in the Microsoft Store if you use Windows). That would tell you if there are any errors in the GEDCOM file which might be useful information for Support to know.

Christopher,
You need to download the email attachment, then it will be in your downloads folder.
You can then move it to a suitable folder if you want.

You can use Notepad to view the file but it won't be easy to understand. You need a family history program to interpret it properly.

You can run checks on the file, using free software such as GEDCOM Validator, and
FTAnalyzer.

You will probably need to contact 'support' and hope that they are able to guide you

Presumably, you have a family history program installed on your computer????

I’ve received my gedcom via email from GR. I can’t open the file nor can I see any way to save it to my files. Help…

From where to where?

I have exported my tree as a gedcom file but it is only giving me a small part of my tree not the whole thing I have done it several times with the same issue, any ideas why and how i can get the whole tree?

If you mean you are exporting a copy of your GR tree to somewhere else, then yes, everything will still be there on GR.

You're only taking a COPY of the tree to somewhere else - not the tree itself.

I understand that if I export my family tree as a GEDCOM file all the information I have added in the 'Extras' box for each of the individuals on my tree will not transfer. However, will the information in that box for the different people on my tree (and I have thousands of entries across individuals in my family tree) still be preserved in my original tree on Genes Reunited website? Thank you.

Tks for the info I will try again cheers

Is the problem that you can't find the file on the list that GR gives you when you browse?

If so, store your GEDCOM in Documents. When you browse GR gives you the files on Desktop, at the top it says This PC > Desktop. Click on "This PC" and Documents will be one of the choices. Click on that and you file should be listed there.

When you select the file to upload you have to click on "Open".

If that is not the problem we need a bit more information.

I am trying to update my tree onto my genesreunited site
I know I have to save my alterations I have done and then it comes up on my desktop as a gedcom file
then I think I go into Genesreunited site and import it there
I bring it up when I brouse and attach it by clicking ok Is this correct
I am having trouble putting it onto my desktop so I can do this
Please advise me
Noeline

Yes Det is right it normally only takes a few minutes to revert to the ready state.

It seems that now and then the export software fails and unless anyone tells support they do not know about it.

That doesnt sound right. Can you cancel it and start again?

If you can't, send an email to Support asking for assistance. They generally work office hours Mon-Fri and aim to reply within 3 days.

[email protected].

Exporting Gedcom File.
Can any one tell me how long it takes? I have a message that reads...."Your tree is currently being processed. Please wait until your tree returns to the ready state before exporting another GEDCOM file." for the last few days!!!
Cheers.
David :-(

It retains it.

When you export a Gedcom, does the GR tree become blank? Or does it retain the information?

Thanks RutlandBelle & Kathleen for posting on how to export Gedcoms. I have just tried it for the first time today and it worked fine. I have got Family Tree Maker on my computer. I even managed to amalgamate the newly downloaded gedcom with what I had already put into my FTM tree. :-)