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Genes Makeover

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ProfilePosted byOptionsPost Date


GlitterBaby Report 19 Jul 2012 22:51

So obviously Jeremy was one of the chosen few to meet the Team in London

Not sure how long I could view white background with pale blue writing


MargaretM Report 19 Jul 2012 23:23

I just tried to access it again. Third try I got in but I got the "Please Wait" message with the circle going round and round. I waited and I waited and finally gave up and shut it down. Consequently I can't give an opinion about it.


MaureeninNY Report 19 Jul 2012 23:33

Well, at least you received an invite to the special party,Margee.




SylviaInCanada Report 20 Jul 2012 04:17


I think they might be sending out more invitations later.

My email says .........................

"To ensure that we receive feedback in manageable amounts we kindly ask that you do not share the link and password with anyone else at this stage. "

which implies that there have been a limited number sent out.

Makes sense!



LadyScozz Report 20 Jul 2012 06:09

The new "search other trees" is SO FRUSTRATING!!!

You will get a list of the name you're searching for, no hint to say if you've already been in contact; you have to click on EVERY one of them to see who "owns" the name.:-P Time consuming and annoying :-P

I won't miss this when I go next month! Had enough of this broken site. :-P Also had enough of GR ignoring WHAT MEMBERS WANT!!:-P

Had to sign in AGAIN. I DO NOT sign out. :-P

When I go I'll be taking my tree with me - over 19,000 names on it.


philmoir Report 20 Jul 2012 07:10

Thank you everyone for taking a look at the beta site and making comments. Yes, they are all being carefully assessed, both the comments on here and primarily the ones sent to the mailbox referred to in the email.

We have released updates overnight to the Beta site, so things like My Updates now work again. In this phase most of the functionality has not changed, so things should work as before. We have given the site a fresher simpler look, and we have done a "houseclean" across the whole site to try and apply a consistent look and feel on all pages. This was not the case before.

Just to confirm, as was mentioned earlier in this thread, the payment section and the tree have not been refreshed yet on the beta site, so yes it will look exactly like the existing one.

Phil Moir


ErikaH Report 20 Jul 2012 08:18

Yet again, GR have NOT taken any notice of the PAYING members

We told you till we were blue in the face that we wanted the OLD TREE

So, what did you do? Treated us with the contempt you always show.


ErikaH Report 20 Jul 2012 08:20

I have a feeling that IGP is closely linked to the GR team - he ALWAYS seems happy with anything they


Gai Report 20 Jul 2012 08:46

My only issue with the beta site is how stark the white background makes the site.

If GR are smart with the colour they choose then it shouldn't be a problem.

I suppose we will just have to wait until we can access our family trees to see what they look like if they are any different at all.

We were all told weeks ago because of the old code that GR used that the old tree would be going so there is no point huffing and puffing about it now. We were all warned.


Kense Report 20 Jul 2012 09:07

The trouble is Gai that some 'helpers' kept advising anyone who had a problem, to use the old tree instead of reporting the problem via support.


JerryH Report 20 Jul 2012 10:37


No I did not go to London last week. I simply reported in my earlier post what Phil had told me by PM.

To me, the term "Makeover" means a facelift or in other words, a change to how the site looks rather than how it functions. I do not understand what IGP meant regarding checking the functuality.
I will be looking to see what changes have been made overnight.

But given that there is now a Beta Test site, it would seem reasonable to suppose that it could be used to test future developments more thoroughly before introducing to the larger membership?

As to the new tree, I will admit there is much I do not like and hope to see changed. I have yet to see if the problems experienced by others re data entry are still experienced by me so I have an open mind. We all knew that the Old tree would be withdrawn eventually..

One other good thing to come out of all this is that my ISP is no longer blacklisted and I can now send emails to "Support" and "TheTeam"

Jeremy". " :-)


KempinaPartyhat Report 20 Jul 2012 10:45

Why are they changing it all again???


Gai Report 20 Jul 2012 10:48

I have been using the new tree today and added new people without a problem. There hasn't been any duplications and it all seems to be working great.

I also went to FMP and started to enter a tree on their website and while it's very similar to GR, I found I like using GR better.

Now to have a ISP that GR doesn't block would be great. I'm very envious of you Jeremy.


LadyScozz Report 20 Jul 2012 12:07

The "new" tree looks different.

It does other things...........

It takes forever to download
It clones people
It does weird things with more than one spouse (and I don't mean kinky)
It deletes notes you put there previously
It deletes photographs
It cannot do a proper search for names on other trees
It is slower than a wet week (I've never seen a program as slow-running as this!)

I'm sure there are more "features", but I refuse to use it.

Yes, I DID send messages to GR about problems I had with the new tree, but the responses were less than pathetic...... until I said I wasn't happy at all and wouldn't renew.... then I received REAL replies, instead of the generic ones.

TOO LITTLE, TOO LATE! :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P

What's your favourite feature of the new tree? ;-)


GlitterBaby Report 20 Jul 2012 13:16

Thanks for clearing that up Jeremy

At least the Team are replying to messages about the test site.

Thank you for taking the time to send your feedback. We will be collating all responses over the next few days and making updates and changes based on our members reactions.

The light print on the white background is a theme we have seen emerging, so we will look into other ways to present this.

Kind regards,



MaureeninNY Report 20 Jul 2012 13:32

Nice to see that Katie is monitoring this thread.
I just received a PM from her giving me access to the Beta version.

Other than the fact that I can barely see anything due to the colour scheme it looks OK.

Can't comment on Trees-don't use it.



MargaretM Report 20 Jul 2012 13:40

I was finally able to gain access today and had to report to them that I hate it. With my old eyes I found it very difficult to read the posts and I certainly wouldn't be able to use the site for any length of time, just too much of a strain.


ErikaH Report 20 Jul 2012 13:45

I'll bet anything you like that they won't take a blind bit of notice of the 'feedback'

They never have in the past.................


Rambling Report 20 Jul 2012 14:01

I've received a nice reply to my feedback, and it does seem that the issue with the white screen and pale text colour has been raised by quite a few and is being given due consideration,so that's good


Sally Report 20 Jul 2012 14:11


i have tried and tried to access the beta site

keep getting this page cannoy be found :-S :-S

so i am unable to give my views :-(

sally w