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Is GEDCOM exporting running slow

ProfilePosted byOptionsPost Date

David

David Report 15 Mar 2013 14:16

As the title suggests, I exported my tree about 25mins ago but still states processing, How long does it normally take.

Regards

Dave

Kense

Kense Report 15 Mar 2013 14:27

Normally only a few minutes but I tried yesterday and it's still processing.

Time to tell support I think.

David

David Report 15 Mar 2013 14:33

I have sent them an message as there is no phone numbers to contact, see what happens.

Regards

Kense

Kense Report 15 Mar 2013 23:02

They responded this afternoon to say it had been passed to the Development Team. So far the GEDCOM is still in the processing stage.

InspectorGreenPen

InspectorGreenPen Report 16 Mar 2013 07:03

Still a problem this morning, by the look of it, so as it is the weekend will probably have to wait until Monday for it to be sorted.

InspectorGreenPen

InspectorGreenPen Report 18 Mar 2013 10:23

Mine showed as complete but no gedcom received..

Just tested it again and it worked ok Under 8 minutes from start to finish

Estelle

Estelle Report 18 Mar 2013 10:41

Hi everyone, sorry about that. The gedcom processor had been turned off. It has been started again and it is now working properly. You will need to import/export your trees again if you tried over the weekend.

Kind regards,

Estelle