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Anybody else fed to the gills with FamilySearch?

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ProfilePosted byOptionsPost Date

JoonieCloonie

JoonieCloonie Report 8 Jan 2018 23:41

"We are unable to display search results due to technical difficulties.
Please try searching again in a few minutes."

Or next year. Oh look, it's next year.

I get it in both Firefox and Chrome. Constantly. Randomly. It's not me, it's them.

Anybody else?

If somebody else has already whinged about this, forgive me. :-)

Researching:
You remember me. :)

SylviaInCanada

SylviaInCanada Report 9 Jan 2018 03:39

what I got yesterday (Sunday) was that they would be doing "work" starting at 11:00pm January 7, and some records might be unobtainable. (paraphrased!!)

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 9 Jan 2018 10:27

Just logged in today and did some searches with results coming up

Not what I was looking for but at least it now working

:-)

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

SuffolkVera

SuffolkVera Report 9 Jan 2018 11:52

I can’t remember ever having problems on Familysearch. I generally use Firefox. There was a notice up yesterday saying they would be working on the site this morning but that should only be temperary.

JoonieCloonie

JoonieCloonie Report 9 Jan 2018 16:30

Well, the totally form-letter reply from them is that it's all me.

Clear your cookies, blah blah.

The thing is that I only started using Chrome for it a couple of days ago, to see whether Firefox was the problem (I keep a lot of javascript turned off in Firefox and I didn't feel like experimenting).

So after a couple of days, it does it in Chrome too.

I'm not buying it. :-)

Researching:
You remember me. :)

SuffolkVera

SuffolkVera Report 10 Jan 2018 21:26

Huh! Spoke too soon didn’t I :-|. I got the “technical difficulties, try again” message this afternoon. I kept trying again and eventually gave up and logged out.

JoonieCloonie

JoonieCloonie Report 11 Jan 2018 04:07

Aha! So it isn't just me, it's just me and thee. :-D

I will get around to replying to their supremely unhelpful form letter on the weekend.

It's like talking to Ancestry ...

Researching:
You remember me. :)