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Top tip - using the Genes Reunited community

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Keepsafe

ProfilePosted byOptionsPost Date

Lawrence

Lawrence Report 5 Apr 2019 15:09

Hello.
Why I'm I being asked to pay again to view documents that I have already paid for and put into my keepsafe? eg, census, birth, marriage etc

ErikaH

ErikaH Report 5 Apr 2019 15:11

Ask GR - unlikely that the members using the boards could help, I'm afraid.

Lawrence

Lawrence Report 5 Apr 2019 15:21

Thanks

Rambling

Rambling Report 5 Apr 2019 16:03

Did you purchase the records with credits? if so the records you attach to keepsafe will only be there for the length of time the credits allow you to view the record, or at least that was the case.

An earlier query on the topic

https://www.rootschat.com/forum/index.php?topic=676792.0

Lawrence

Lawrence Report 5 Apr 2019 17:22

Thanks, that was very helpful, unlike the GR Help. It took me an eternity to find out how to actually contact them. It seems you have to actually ask a question before there is a link visible.
Maybe the webmaster will see this and do something about it!?

ErikaH

ErikaH Report 5 Apr 2019 17:25

Don't hold your breath!

Lawrence

Lawrence Report 5 Apr 2019 17:31

:-D

Rambling

Rambling Report 5 Apr 2019 17:31

GR don't look at threads ( unless they're reported as abuse for some reason) but you can contact them in office hours by emailing support@genesreunited.co.uk

Lawrence

Lawrence Report 5 Apr 2019 19:18

Thanks, that's helpful too