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Top tip - using the Genes Reunited community

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anyone having trouble with ancestry

ProfilePosted byOptionsPost Date

Maddie

Maddie Report 25 Nov 2020 16:38

i keep getting this message

Secure Connection Failed

An error occurred during a connection to www.ancestry.co.uk.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

Learn more…

i am on windows 10 and firefox

any suggestions how to fix it please, and i am a complete nurd re computers

ErikaH

ErikaH Report 25 Nov 2020 16:48

I've been using it virtually all day until about an hour ago with no problems

I've just checked - and this is the message on my screen

This site can’t be reached
The web page at https://www.ancestry.co.uk/search/collections/5066/ might be temporarily down or it may have moved permanently to a new web address.

I think we'll just have to wait..............................

Maddie

Maddie Report 25 Nov 2020 16:49

glad its not just me thought i had done something wrong :-)

ErikaH

ErikaH Report 25 Nov 2020 16:55

I know what you mean - my first reaction is to question myself ;-)

ArgyllGran

ArgyllGran Report 25 Nov 2020 18:16

I've been logged in all day, but have been away from the computer for a couple of hours.
On checking now, I find I'm still logged in and can search for things with no problem.

However, there's a message at the top of the page:

"Note: You may be experiencing some intermittent service with the Ancestry.co.uk website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible. "

ErikaH

ErikaH Report 26 Nov 2020 10:56

No probs this morning.............