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The New style Genes is driving me mad

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Fian

Fian Report 17 Apr 2009 23:08

Does anyone else have the same problem as me? when I access Hot matches it clicks a lot, jerks up and down the screen, is very slow, and returns to page 1 every time I send a message or delete a possible match......I laugh loosely as the Matches are a little hard to detect John MacDonald 1888 Isle of Harris was matched with Unknown and all other area's blank! not the only example of poor matching. anyone who can help please feel free with your suggestions I have now cancelled my subscription as everytime I contact the "Help" people they say they cannot replicate the problem.......if they come to my house I can show them. ........anyone..........please........pretty please.......help?!!!!

InspectorGreenPen

InspectorGreenPen Report 18 Apr 2009 13:57

Yes, it does go back to page one when you send a message. This seems to be the way that the program was written. If you want to discard, then open the match and discard from there - you will then return to the list page you were working from, rather than page one.

Some people have seen jerky scrolling - it seems to depend on your browser set up. Best thing is to make sure it is up to date (IE 8 or Firefox 3) and make sure that the page is sized to fit your screen.

Hold down the Ctrl key and move the scroll wheel up or down until you eliminate the dark borders either side. Make it too large and you will have to scroll left to right to see everything. I find the best size for me is when the green buttons at the top just fill the page left to right, and with no left / right scroll bar visible.