General Chat

so am leaving it here for GR just in case .... still smiling o)))

From

ShimmshasjustalikklebitofMistletoe LadyShimmer
To

[email protected]
Subject

Feedback
Query

Please review your query before submitting From Shimms has just a likkle bit of Mistletoe Lady Shimmer To [email protected] Subject Feedback Query


Dear Sirs I am encountering such a problem minute by minute on GR, finding myself:


1. Logged out when trying to enter a thread


2. 'Travelling' all over the boards except to the one I require.

3. Problems entering threads, submitting a reply and more. I enter using Firefox which I am aware GR recommend. GR also seems to think that my real name is Shimms has just a likkle bit of Mistletoe, will not allow me to change it to my real name or just my initials.

I should also like to raise the subject of threads being whooshed as I have witnessed the pain of those who's threads are so kind and caring, who have not whooshed them as the thread owner, entering to find them gone. I too have suffered this: Shimms Pad and What's it like to meet up with an adopted Sibling? Both ran for one year, were full of harmony, the latter put up by me when I received a hotmatch, found a long-lost sibling. So many came to this thread, needing support, help, advice, firm friendships were made and many ... not only siblings but children and other family members were found. There was not a horrid word on either, I as the thread owner did not whoosh them. One of the most horrid things was entering Shimmer's Pad to find every post whooshed yet our names remaining.


I thank you in anticipation of your response together with a reason for the whooshing of my threads. No-one ever complained, I am friends with all, therefore I cannot comprehend why ... in addition, they were not in the high thousands of posts.


Yours sincerely ............. (Mrs)
Web address .........................

NB: Experiencing problems submitting my letter, reading the words Happy Genes ... sadly not very happy at this moment in time as I have found myself persevering for over half-an-hour trying to send this to you.


edit

Tis now one hour, have seen Unexpected Error, Whoops Error and more. Others are experiencing the same problems and more.

Shimms very well put, hope you get the answers you looking for, xx

Morning Shimms, having dificulties myself.........it's like having St.Vitus Dance here at times!

Thanks Mummo, me too. :)) xxx

Oh Mau, isn't it just. I finally saw something that said GR were carrying out maintenance repairs, it would be so much easier if they were put up a thread on each board advising us of same. xxx

Other companies offer compensation ... I shall say no more on that subject.

I worry about those who for whatever reason are unable to go outside, cannot either read or speak to their friends, tis perhaps they're only company.

Well done Shimms,

I to messaged GR about *Jeans introduction thread* being whooshed that one was very innocent thread if ever there was one....

But sadly they tell me someone complained .but I think I was being fobbed off as I read that almost every day and never saw anything right up to the last day that was offensive in any way ....mind boggles !
Jeans is away ,so she will be upset.

Something is definitely changing on here.

Morning all. :)
After many attempts managed to get on here.

After more attempts have managed to get message to GR-getting really sick of this,they managed to get the message I'm due to renew through alright??

Tired of being fobbed off,lame excuses & a serious lack of professionalism-what exactly am I paying for?

Sick to the back teeth with this message..............




Oops!
Sorry but there was an unexpected error. Please contact support quoting #JK80#5058237



I would if I could but I cant !!!!

Site is running so slow too,what have they done to it now ???

Hi everyone

Can't stop, am meant to be getting ready to go out, thank you for speaking here.

Marilyn, I so understand ... everyone seems to get the same message, I feel tis a computerised one, that the personal 'touch' has gone.

Do hope that they resolve this by the time I get back, that you are all able to enter without any more problems.

xxx Shimms xxx

Please read the sticky thread from Genes, at the top of the page.........

Hi Bob

Have just caught sight of it, have been out all day. Thank you my friend, am also awaiting their response to my question re whooshed threads. xxx

Forgive me Blue Moon, have been shopping with my friend, bought a nice new red top.

Sounds like a computerised letter to me, will be intrigued to see their response to mine, going to check any minute now.

Do you use Firefox, I do ... you can use Adblock Plus, no ads of any sort. xxx

>>> sits down, thinks, Oh GR ... you are priceless, absolutely priceless so you are!

Do you know, I have just received a reply from GR basically ignoring everything I had written and ...

wait for this ...

telling me to how to use Internet Explorer 7, explaining about Cookies, adverts and more.

1. Must be confused, am sure they were carrying out site maintenance.

2. Did I not enquire as to whoosed threads

3. I did state that I use Firefox, as they as always recommend.

and possibly more.

Hey ho, I shall re-send it referring them to my original questions.

Have a good day everyone :))

xxx Shimms xxx

Copy of their reply:

Dear ....

I am sorry to hear that you are still having trouble accessing the Genes Reunited site. This could be an issue that is caused by your browser refusing to accept the per-session cookies which the site needs to place on your computer whilst you are logged in.

Please don't be put off by the length of the following answer!

If you follow our step-by-step instructions, it's likely that the issue will be resolved ...

Cookies are managed by your local browser. Therefore whether a cookie is deleted is dependant on your local browers version and it's settings. Web page providers can indicate expiration dates of cookies some cookies can expire almost instantly some cookies are persistant. It important to recognise that cookies are only "visible" on a per domain basis.

This means a cookie from one domain cannot read data from another domain (unless the same provider owns both domains).

Also cookies represent a store of data, they are simply text files -cookies themselves are unable to read private data.

To protect your privacy other security settings are far more relevant - such as the installation of ActiveX controls.

Advertisers for example make heavy use of cookies to measure the success of advertising campaigns. However the information they are able to collate is valuable only in terms of accumulation - unless you volunteer them information their cookies can never contain private information.

Genes Reunited uses cookies for "state-management". We record whether a member is logged in or not and sometimes previous and/or next page. We do this to provide a better experience. For this data, session cookies are used meaning the cookies are deleted when the browser is closed.

To resolve this problem you need to activate the per-session cookies feature within your web browser’s internet security section. If you wish to utilize the auto-login feature so you do not need to enter your username and password every time you visit the site you will also have to enable the stored cookies.

If you were using the site previously without trouble this error could now be occurring if you have recently upgraded your web browser, or have changed your internet security level settings.

The following guide should be able to assist you to activate cookies for your internet browser;

-Internet Explorer 7.0-

The newest version of Internet Explorer 7.0 has advanced cookie management. In order to use this website you will need to adjust the Privacy Settings.

If you go to the Internet Options icon in Control Panel (found through Start Menu, Settings, Control Panel). Then select the Privacy tab, you need to adjust the scroll bar to at least Medium, then apply and OK the settings.

If you are using Internet Explorer 5.5 or earlier you should be able to change your cookie settings via the Internet Options icon in Control Panel you can find control panel under settings in your Start Menu. In Internet Options go to the Security tab, then select Custom Level. A window with a list of options and checkboxes next to the options will appear. Scroll down the list till you find Allow Cookies and change the settings.

If you are using any other browser, i.e. Netscape or AOL, please check their respective home pages for instructions on how to adjust cookie settings.

Many thanks in advance of your co-operation. I do hope this is of some help to you.


Best regards,


L.....
Genes Reunited Support Team

Blue Moon ... what can I say?!

Just lol I think ... :))

I shall be re-sending it to them, referring them to the points raised, in particular my name ... which they do not seem to understand lol, is not,

Shimms Has Just a Likkle Bit of Mistletoe

As much as I luv Mistletoe at Christmas, how many hotmatches will I get ... who knows, I have had Unknowns and so many more. wmsl xxx

Hi Diane big little sis

Not really been on, have been out doing things, making hanging baskets and more. Have seen it, just been out and about, will go look.

Not on for long xxx

One reply today to:

Subject : Feedback
Oops!
Sorry but there was an unexpected error. Please contact support quoting
#JK80#1172790





Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated.