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Genes apology

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ProfilePosted byOptionsPost Date

Alan

Alan Report 5 May 2009 15:04

What about those of us who can no longer use the system properly thanks to your recent update cockup which you persistently refuse to acknowledge?

Running Bear

Running Bear Report 5 May 2009 15:32

problems ?

EllanFemmeFatale

EllanFemmeFatale Report 5 May 2009 15:54

Just putting my name on this one. I can no longer access my tree. Suggested "fix" didn't help me.

Great, thanks for nothing GR

Smiling through gritted teeth, Ellan

Sandy

Sandy Report 6 May 2009 02:46

Ellen, I thought it was just my tree. GR lopped the top 700 people off it at the end of March and it is still not repaired/reinstated. Strangely I keep getting hot matches! I can't tell if they are cos I cant access my tree!

Despite lots of messages I am no further forward. Hope you have better luck

me

me Report 6 May 2009 09:23

what cock up , has the site had problems ?

Sandy

Sandy Report 6 May 2009 09:28

Hi HRH - How fantastic - I've just done a search on a rellie and there he was! All these weeks of anguish. Why couldn't GR have told me to do that? Thank you so much.

Sandy

ps hope everyone else finds a solution to their problems.

Borobabs

Borobabs Report 6 May 2009 10:49

For those who are getting site error if your using the za boards you cannot get to see your tree you have to go back to the .com site to be able to do it , hope this helps some of you ;;;

Babs

Julie

Julie Report 6 May 2009 11:18

Since the last changes i haven't been able to access my tree......It doesn't matter if it ZA.....CO.or COM it just ain't having it

InspectorGreenPen

InspectorGreenPen Report 6 May 2009 13:51

Since that last set of changes it appears that the tree need a bit more space to download. If there is insufficient space on your PC then it will not download fully, hence it appears that some of the information is missing. By space, I am referring to the amount of disk that is allocated to the internet cache, not just the free space on your disk.

Delete your internet temp files then try again. If this dosn't do the trick, and especially if your PC is a bit old, then try increasing the amount of disk space allocated to internet files.