Family tree uprooted

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Profile	Posted by	Options	Post Date
Member Since: July 2008 Posts: 460 Send Message	Eddieisagrandad	Report	10 May 2009 12:34
Member Since: July 2008 Posts: 460 Send Message	The sevice and whole layout of the site has been absolutely atrocious since the recent changes. I suggest you use GR for your research but use a free software such as My Heritage to build your tree. And be sure to save the gedcom to a memory stick.
Member Since: December 2004 Posts: 1 Send Message	Peter	Report	9 May 2009 23:55
Member Since: December 2004 Posts: 1 Send Message	I used G.R. to start building a family tree, and then paid Gold fees to use the research tools so I could go further. As soon as I did so my tree was wiped. Is this standard service? If so, surely there should be a very prominent warning notice? I have also asked the same question via Contact Us, requesting that my tree be restored if poss, but have had no reply after several days. Is this the sort of treatment you have to put up with at G.R.? Thanks both. Still awaiting reply from GR. Very irritating - will warn wider community via Which and Ciao! Planning to build tree offline now, as Eddie suggests, and occasionally upload if GR permits this.