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Top tip - using the Genes Reunited community

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Looking at people's trees?

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ProfilePosted byOptionsPost Date

InspectorGreenPen

InspectorGreenPen Report 23 May 2009 09:40

If the tree won't load make sure you are using an up to date browser and have the latest version of Adobe Flash Player installed. Then clear out your internet temp files, restart your browser and try again.

The most recent versions are Internet Explorer 8 and Flash Player 10.If you need to upgrade, you can download from here. Make sure you get the correct Flash Player for your browser, there are other versions for Firefox & Opera

http://www.filehippo.com/

If you are still having problems, you may also need to increase the amount of space your browser allocates for temp file storage. You could also try this if you are using an earler version if IE and aren't ready to upgrade just yet.

Mick in the Sticks

Mick in the Sticks Report 22 May 2009 21:49

There is another way to access other peoples trees if you have been granted access.

Open your own tree and then click on View Other Trees at the top of the page. Provided you have access, the names of other peoples trees should appear on a list.

Michael

Sidami

Sidami Report 22 May 2009 21:40

When someone has given me permission I click on the view but it is not opening the tree

Researching:
Ringrose from Countesthorpe Lord and Burley from Countesthorpe...Dixon Dawson Wood and Wilkinson from Caistor ,Starkey and Wood from Edendam. Hare from Horncastle.

InspectorGreenPen

InspectorGreenPen Report 22 May 2009 21:20

Are you saying that you don'y know how to open the tree, or that you are having difficulty opening it when you click on the View button?

Sidami

Sidami Report 22 May 2009 21:00

For some reason I am unable to look at people's tree's when they have given me access, is this just me or is it happening to you?
Sue

Researching:
Ringrose from Countesthorpe Lord and Burley from Countesthorpe...Dixon Dawson Wood and Wilkinson from Caistor ,Starkey and Wood from Edendam. Hare from Horncastle.