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E.U. guarantees - buyers please read

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Bobtanian

Bobtanian Report 25 May 2009 19:37

Chris.........thanks for that...........


"" I bet not many people Know that!!""



We bought a D**** ball in 2005, been ok until recently, then the undercarriage mechanism started playing up, and about 3 weeks later the main fan died..........Ho Hum I thought.......ill try n get some brushes for it(probably the cheapest thing to replace but could'nt get any,) so decided to go for D****'s £63 odd repair-all quote........got the paperwork out for the serial numbers etc.............and found that in 2005 we had bought an extended warranty.......

YAAAAAY!!! Brill .........

Bob

Researching:
me and my darling wife at our wedding in 1960

Ron

Ron Report 25 May 2009 14:30

I bought a £700 large TV and the tube went after 3 years, I took the shop to the small claims court as the law states that "goods should be of merchantable quality" I argued that it's unreasonable for the tube to go completely in a 3 year old telly, the magistrate agreed with me and forced the shop to collect it from my home and either repair it or give me half my money back. They replaced the tube and delivered it back to me.

Ron
www.genealogyprinters.com

ChrisofWessex

ChrisofWessex Report 25 May 2009 13:32

Most purchases made in this country carry 1 year's guarantee - so we automatically think that's it when the item breaks down after this period. Not so - under European Union regulations all purchases carry a TWO YEAR GUARANTEE and it is legal in this country. Tesco customer forced the issue with an 18mth old tv which could not be repaired due to lack of parts. He knew his rights and after checking Tesco had to give him a new tv.

About the only good thing I have heard about EU!