General Chat

i thought it was just me yesterday but i see other trees are missing too
i had a reply from the team who told me i needed certain programmes to be able to see my tree. well i have been a member for 5 years now and never had a problem before .
my son checked and the requirements are still there but still no tree today
please let me know if you have your tree back yet and if so how did you do it
from a board and fed up tree member
lorraine

Sometimes, just pressing F5 will refresh the page and sort it out for you.

If the tree still won't load then clear out your internet temp files, restart your browser and try again.

Some members have increased the amount of space allocated to their temp files and this has solved the problem for them.

hi
i have tried the f5 button several times now to no avail
how do i clear out my internet temp files and restart my browser
i am a beginner so lots of clear instructions would be good
i am willing to try any thing at this stage
lorraine

Lorraine,

Assuming you are using internet Explorer (I am going from version 8 - if you have an earlier version then the instructions may be slightly different but the principles are the same)

Click on Tools, then Internet Options and select the General Tab. Near the middle of the page you will see a button which will allow you to delete temporary files etc. Follow the prompts. You might wish to keep saved passwords and cookies, for now.

To increase the amount of space allocated, click the settings button, and increase the space allocated.I use the max of 1024 MB

To re-start just close IE re-open and log back in to GR

hi
i am glad you can see your tree john at least this has helped someone
i hope i can see my tree soon
i hope brinsley s gets back to me soon
lorraine

hi
have mannaged to delete temp files but cant work out how to increase the amount of space allocated
where do i find this
lorraine

Which version of Internet Explorer do you have?

I have to go out for a few hours but try your tree again anyway, you might get away without having to allocate more space.

hi
i have aol 9.0vr
working with windows vista
i have eventually found the space requirements under advanced systems settings it asked me to click performance then virtual memory the amount currantly allocated is 1193mb
i deleted the temp files
and restarted the computer twice but still no tree
when i go on the home page and click on my tree it used to ask me for my password and email address about 2 times before letting me see my tree when i click on my tree button now it takes me straight to the tree page and says its loading it but i still only get my name and year of birth with a green screen
lorraine

Lorraine,

I am not familiar with AOL's browser, as I use Firefox and Internet Explorer on my pc.

However with a bit of googling, here is what you need to do to clear out your temp files.

To clear the AOL Web page storage cache using AOL 9.0 Optimized:
1. On the AOL toolbar, click the Settings icon.
2. Click the Index tab.
3. Click the Internet [Web] Options link.
4. In the Related Settings section, click the Internet Explorer Settings link.
5. In the Internet Options window, click the AOL Browser tab.
6. Click the Clear Storage button.
7. Click the Yes button.
8. Click the OK button.
9. Click the X button in the upper right.

In theory, this should work as it is.

You shouldn't need to change the size of your virtual memory, unless you are getting out of memory messages. This is normally set to 1.5 times the size of your PC's physical memory.

What I was referring to was increasing the amount of space alloocated to storing your temp internet files. This is different to Virtual Memory.At the moment I don't know how you do this with AOL - try looking under Offline Storage in the help section, perhaps

This will take you to the AOL Help Page

http://tinyurl.com/qd3qjl

Check out the bits on accessing websites.

Hi All

My tree has gone for good, hundreds of names. GR told me a gedcom I uploaded on the 21st '"over rode all the other members on the tree and it is a pity I didn't see the warning" " There is nothing they can do"

I had uploaded a gedcom, my tree was fine afterwards, I had an email notice from GR to say it was successfuly uploaded, all was fine, it was days afterwards that my tree disappeared! What is more the gedcom I uploaded is not there either, if the gedcom had over- ridden everything else, why isn't the gedcom there??

Two names I added after the gedcom, on a later day, with my tree still there are the only two names left.

I can't help but think the gedcom is unrelated and that it has something to do with GR.

Lorraine ( from the post "My tree is missing 24/5/09