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I wish to register a complaint!

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ProfilePosted byOptionsPost Date

Lin

Lin Report 24 Sep 2009 09:33

I did contact them and they seemed to get hold of the wrong end of the stick, so I wrote back and so far no reply. That was last week. I am getting pigged off with the slow loading of pages and the number of times I click on to a page and it doesnt load at all.
I wondered if any of this has to do with our firewalls and anti virus software.

If the pages loaded quicker I wouldnt have to spend so long on the computer! I think you can all sense my frustration.

Lin

Rambling

Rambling Report 18 Sep 2009 10:12

The 'jumping' has been a feature lately for some users , including me...don't know why it is happening , it comes and goes and affects no other site I use so not PC . GR is also slow loading for me.

I don't use GR for tree though . Contact GR direct and see if you get an answer!

Rose xx

Researching:

MarionfromScotland

MarionfromScotland Report 18 Sep 2009 09:47

Sorry no idea but this will nudge for you.

Marion

Lin

Lin Report 18 Sep 2009 08:05

Sorry about this but can anyone tell me why GR is causing me so many problems.

1. I tried to change the sex (Not literally speaking of course!) of a relation to a pink female icon from a blue and I pressed SAVE and the icon refused to change. I had to come out of the whole site and log in again before I found it had actually saved it to a pink icon. But it doesnt save it immediately and I cannot tell whether or not it actually did save the changes.

2. This message keeps jumping around the page and I cannot see what I am typing. I have to keep going back fortunately I am a touch typist!

3. I cannot see my tree when I press Family Tree and want a larger image. I press for a larger image and get nothing. I have to log out again to see the full tree. Even then it doesnt always work

4. The site is slow to load. I have a fast internet connection and this is the only site I have problems with. I paid good money to come this site and I am totally dissatisfied with the service.

PS I have just tried clicking on to Family Tree from this message and got nothing! It is so frustrating. This message is still jumping around the page. This is awful!

Lin