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Message envelope query please?

ProfilePosted byOptionsPost Date

Christine2

Christine2 Report 29 Mar 2010 10:05

Can someone tell me please, if you have opened all your messages, does the envelope at the side of messages show as open? I can’t tell from looking at my own as over the years there have been messages just giving me access to trees that I haven’t bothered to open as I already know I have access. So my envelope always shows as closed.

I am trying to discover whether people who have their settings not to receive e-mails informing them that they have a message would realise that they have one if they came on site?

Thank you - Christine

ChristineinPortugal

ChristineinPortugal Report 29 Mar 2010 10:27

When you come on the site and have a message it shows along the top against messages.

As far as I know everyone gets an email when they have been sent a message.

The only ones you can opt out of are Hot Matches, Record matches, Family Trumps, Occasional newsletter and Weekly updates.

You can check whether any messages you have sent have been opened.

Christine

KathleenBell

KathleenBell Report 29 Mar 2010 10:29

If someone comes onto the message boards and there is a message for them then where the "messages" button is in the dark green bar near the top of the page where is says...Home, family tree, search trees etc. will turn into a closed white envelope, so hopefully they will see this. If they go straight to the Messages page then the envelope stays closed until they look at the message.

Kath. x

Christine2

Christine2 Report 29 Mar 2010 10:49

Thank you Christine and Kathleen. I suspected that was the case.

Yes Christine, I know they haven't been opened thank you but I wondered how someone fairly new to the site would realise that they have a message. I didn't realise that you couldn't opt out of receiving e-mails to tell you that you had a message.

Thanks again - Christine

InspectorGreenPen

InspectorGreenPen Report 29 Mar 2010 11:21

There are 5 options you can select re messages from GR. You can't actually opt out of the email which tells you you have a message waiting for you on the site.

* Hot Matches email about family trees which appear to contain my relations

* Records Matches email about entries in the historical records which may show an ancestor in my family tree

* Family Trumps email featuring a relation in my tree with a detailed match in other members' trees

* Occasional newsletter

* Weekly Updates about which of your contacts have made changes to their family tree and added things to Genes Reunited

InspectorGreenPen

InspectorGreenPen Report 29 Mar 2010 11:23

Oops, Chris has already done that - serves me right for popping out to the chemist....!

Christine2

Christine2 Report 29 Mar 2010 11:41

LOL IGP - thanks for the thought anyway :)

MargarettawasMargot

MargarettawasMargot Report 29 Mar 2010 12:31

Christine2

A purple envelope beside an email means that the email hasn't been read.When it's been accessed,it's white.

Gwyn in Kent

Gwyn in Kent Report 29 Mar 2010 19:50

I'm not really sure what happens about people being notified about a personal message.
I know that I receive an e mail as well as the message showing os ite here.
Often though I have replies to messages sent ages ago and wonder why there has been such a long delay if that person too was notified other than on the site.
Just this week I had a reply from someone about a person on my tree, but I couldn't remember the specific mail I'd sent. When I checked my contacts list, he was replying to a message I'd sent in November 2006.

Gwyn