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Unable to view any trees

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Michael

Michael Report 18 Jul 2010 09:10

I have raised this before but the earlier thread has not revealed a solution so I am trying again.

I am unable both my own tree and other trees which have been opened for me to view. I have been unable to obtain a solution for Genes technical support.

The problem seems to relate to access of the tree builder. I am an experienced IT professional so I am fairly sure that I have checked all the normal things which might prevent access. The only difference with my set up here is that I use a two-way satellite connection for my broadband access as I live in a rural area in France where more conventional access is unavailable. However, this facility in all other respects operates normally in that can enjoy all other internet based facilities - so my problem seems to relate uniquely to access of the tree builder in genes.

I would welcome suggestions help and in particular would like to hear from anyone else who has the same problem.

ChristineinPortugal

ChristineinPortugal Report 18 Jul 2010 10:02

Could it be that the Flash Player needs updating.

Christine

Michael

Michael Report 19 Jul 2010 13:33

The flash player is up to date - I have this problem on both computers here - I have narrowed down the the issue to timeout settings on Genes servers - I need to see if they can confirm that from their log files. It should be clear if I can persuade them to examine them.