General Chat

Kathleen,

Please check with GR if they know of any issues but don't just assume it must be their problem. I have been uploading trees to GR from FTM every six months or so for several years now without any issues so I know it does work.

If you are prepared to have another go, I will be happy to look at the file you are trying to upload, just in case there are any issues with it. Should you want to give it a try send me a PM with your email address and I will contact you off-site.

I have tried to upload my tree that I have on Family Tree Maker, it uploaded OK on Ancestry but on genes it only shows the Christian name, what a joke it has got to be a genes problem. Think I might as well delete my tree on here, I give up after several tries

Kathy

For over 3 months i have been regularly trying to upload my LARGE tree by Ged Com -using Ansi 5.5-every time on my lap top i get an IO error message-if i try from my desk top i get a HTTP 302 ERROR--both Microsoft and Computer Which say it is an Error at Genes end--their support team is unable to find a solution-can any one else help please-am i the only one having this trouble

From the GR Help Pages

Helpful tips:

For Genes Reunited to successfully import the Gedcom file, one of the entries in your Gedcom file must match the forename, surname and year of birth of your registered details in your tree. All other entries in the Gedcom file to be imported must also have a forename, surname and year of birth.

Please note that at present we do not accept files in utf-8 or unicode format. If your software allows you to choose a character set for your export please select 'ANSI'. For example, using PAF 5 select the option 'Other Gedcom 5.5' and char-set 'ANSI'. The vast majority of software packages will create the file in the correct format by default.

Your family tree in Genes Reunited cannot show both biological and adopted parents for the same child. If you load from a Gedcom that contains this information please bear in mind that the results will not include both sets of parent information. It may be better to split your tree into two and load under different registrations.

If you have any trouble uploading your Gedcom then please contact the support team.

Which Family Tree Program do you use?

I have a tree on tribal pages, I downloaded onto my family tree program. From there I uploaded it to genes. I will give it another go and see what happens. I will get back and let you know what happens
Kathy

I have a tree on tribal pages, I downloaded onto my family tree program. From there I uploaded it to genes. I will give it another go and see what happens. I will get back and let you know what happens
Kathy

It sounds like a problem with the gedcom file you have created. Rather than try and correct things on GR better to start again from scratch and upload a new file. It is possible that you have used the wrong format, or it is simply just corrupted.

Which family tree program have you used to create it?

Nudge cos it sounds awful and you need more specialist help!

It might (perhaps) help others to help you, if you give details of what off line tree programme you use.

DET

What a mess, I have uploaded my full tree with gedcom, it has missed about half of the sir names, it has let me change some but wont let me change others? I have about 2500 names, it will take forever to sort it out, but it wont even let me. think I will just take it off!! Any ideas out there
Kathy