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CAN'T OPEN MY TREE

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ProfilePosted byOptionsPost Date

Isobel

Isobel Report 4 Nov 2010 07:29

I can't open my tree or my contacts trees a "Script Error" box appears when I try to click on my search box, This has been going on for a couple of weeks. GR Support said originally they were aware of the problem and they were trying to fix it. Now they say it could be my operating system!!! Is anyone else experiencing the same problem or can help me fix it? It's very frustrating.

+++DetEcTive+++

+++DetEcTive+++ Report 4 Nov 2010 11:25

Sorry you are having problems

Nudge for computer experts. They may be able to suggest something you can do from your end

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Thorney

Thorney Report 4 Nov 2010 12:45

Just happened to me Isobel.
What internet browser you using?

Researching:
Hyatt,Halford,James,Thorne,Tippins,Drew,Sladen and Reed.

Isobel

Isobel Report 4 Nov 2010 15:53

Firefox

Thorney

Thorney Report 4 Nov 2010 17:18

Im using Firefox aswell,I just checked and a plug in had failed

Researching:
Hyatt,Halford,James,Thorne,Tippins,Drew,Sladen and Reed.

Isobel

Isobel Report 4 Nov 2010 20:33

okay, my husband will have a look after the football,thanks

Isobel

Isobel Report 5 Nov 2010 07:45

tried refreshing page, still not working GR support say their Technical team are trying to sort out the problem and to be patient. After 2 weeks it's becoming a nuisance.

Mayfield

Mayfield Report 5 Nov 2010 08:06

Hi Isobel,
Have you tried checking for updates?
On Firefox click help at the top left of the screen, select "check for updates" it may also suggest a plug in update after the Firefox update is done.
Good luck,
Mayfield.

P.S. I use Firefox and no problem at the moment.

Researching:
Moribus facit homo,

Thorney

Thorney Report 5 Nov 2010 09:02

Hello Isobel
Is it just this website it crash's on?

Researching:
Hyatt,Halford,James,Thorne,Tippins,Drew,Sladen and Reed.

Isobel

Isobel Report 5 Nov 2010 20:53

Hi everyone
checked for updates but none. Only this site gives me problems!!! Don't know what else to do. GR support tell me that GR techs know about the problem and are looking into it

Foggy

Foggy Report 5 Nov 2010 20:56

If you have pop-ups blocked, that sometimes stops you opening your tree.

Isobel

Isobel Report 5 Nov 2010 22:44

Thanks Foggy Will check that out