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Complained to GR yesterday for UPDATE

ProfilePosted byOptionsPost Date

Julia

Julia Report 12 Jan 2011 11:54

Morning Chris. When they made alterations back in the middle of November, I reported a fault. Despite several e-mails between myself and GR, some six weeks elapsed. Then suddenly, on Boxing Day, my problem was rectified.
So, do not hold your breath. LOL
Julia in Derbyshire

ChrisofWessex

ChrisofWessex Report 12 Jan 2011 11:48

Receieved mail today from GR - they apologise for the delay and not sure when their technical dept will be able to sort it out but she is sure that they will deal with it as soon as possible!

~~~Secret Red ^^ Squirrel~~~  **007 1/2**

~~~Secret Red ^^ Squirrel~~~ **007 1/2** Report 11 Jan 2011 17:21

Has anyone mentioned it on their Facebook page? This may be another avenue?

ChrisofWessex

ChrisofWessex Report 11 Jan 2011 17:16

I have just mailed GR again and reminded them this is thrid time I have asked. I won't give up. Would others please mail them?

Bobtanian

Bobtanian Report 11 Jan 2011 14:20

I have a problem with posters that dont realise that their title post is cut short........why dont they(GR) notice this and allow for it?

Bob

Julia

Julia Report 11 Jan 2011 12:27

Hello Ann in Glos. Yes, I keep getting a maintenance message coming up on my boards. Flippin nuisance. LOL

Julia in Derbyshire

AnninGlos

AnninGlos Report 11 Jan 2011 12:25

Yes Julia refreshing and changing pages is very slow today. They must be doing something.

Julia

Julia Report 11 Jan 2011 11:55

I have problems today with refreshing pages, posting, and changing boards.
When will it end.
Julia in Derbyshire

ChrisofWessex

ChrisofWessex Report 11 Jan 2011 11:39

Gr still has not fixed this problem by looking at the Boards this morning.

ChrisofWessex

ChrisofWessex Report 7 Jan 2011 10:54

Just on first page of Chat Board this morning there are several threads like this. Can I ask everyone who has this complaint with their thread to please complain to GR - perhaps if we have numbers we may get something done! Ironic - even this thread is up the kook!

MarionfromScotland

MarionfromScotland Report 6 Jan 2011 14:32

They find what they like when they like though lol.

ChrisofWessex

ChrisofWessex Report 6 Jan 2011 14:27

Marion I cannot stand incompetence! I ended up giving them step by step instructions and dared them to say they couldn't find thread!!

MarionfromScotland

MarionfromScotland Report 6 Jan 2011 14:23

You tell em Chris lol

ChrisofWessex

ChrisofWessex Report 6 Jan 2011 14:21

UPDATE = GR have said their technical team are aware of the problem and will implement a solution as soon as possible.

ChrisofWessex

ChrisofWessex Report 5 Jan 2011 18:22

I told them which thread they want now they say they can't find it and want a link. Used the reply and it came back to me!

wisechild

wisechild Report 5 Jan 2011 13:45

Yes. I,m still getting it too & not just on my own threads.
If I can´t see what the original thread was about, I don´t bother reading it, especially with the new timings, which again, drive me mad
Marion

Julia

Julia Report 5 Jan 2011 12:59

Hi Chris, I have not only noticed this on my own threads, but also other peoples.
Take Care
Julia in Derbyshire

Elizabeth2469049

Elizabeth2469049 Report 5 Jan 2011 12:48

I too find this mildly irritating - some threads I like to follow without the urgency of bookmarking, but under this new system I often don't recognise the subject - and I would probably be more than mildly irritated if It was happening to a thread I'd started. I'll be interested to see what reaction you get from GR

ChrisofWessex

ChrisofWessex Report 5 Jan 2011 12:03

second time re postings appearing immediately after thread heading - several of you have found this with your own threads. I told GR it was my thread re swine flu - now they say they cannot see it! Have given them the board and the full heading. Will wait for further results.