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feedback and response

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ProfilePosted byOptionsPost Date

Suzanne

Suzanne Report 13 Feb 2011 16:30

yes I can open my own tree and others but one specific tree where I have their agreement will not open past the first page regardless as to whether I request ancestors or dependants it just reverts to the opening page and a mesage that says 'error'
Since they have a fair number of entries and names on their tree it is not a question that there is no information to look at.....and as I said this has been 'flagged up' before within absolutely no response or feedback.............

Suzanne

Suzanne Report 13 Feb 2011 16:29

yes I can open my own tree and others but one specific tree where I have their agreement will not open past the first page regardless as to whether I request ancestors or dependants it just reverts to the opening page and a mesage that says 'error'
Since they have a fair number of entries and names on their tree it is not a question that there is no information to look at.....and as I said this has been 'flagged up' before within absolutely no response or feedback.............

InspectorGreenPen

InspectorGreenPen Report 13 Feb 2011 14:41

What are you talking about when you say "...clarify an access problem..." Do you mean that you can't open another GR members tree? Is it just the one tree or all trees? Are you able to open your own and other members trees without any problem?

Suzanne

Suzanne Report 13 Feb 2011 13:31

anytime soon I will be probably contacted with the price of renewal of my membership..!
Some time ago I used the feedback system to clarify an access problem and, received no confirmation or response.
Over a week ago I had a similar problem where the tree I was given authority to search would not get past the first page and showed 'error' so I advised the problem ...no confirmation or response.
Later I used the 'feedback' option to suggest that what I would like is some 'feedback' and no surprises, no confirmation or response.
As of today that site is still not available and still showing 'error'
any suggestions???????????