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Question re Ancestry trial

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ProfilePosted byOptionsPost Date

Marion

Marion Report 17 Mar 2011 17:34

Can someone tell me if the items you save in your "Shoebox" will remain there for you to access if you cancel after the 14 day free trial?
Many thanks all

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 17 Mar 2011 17:37

I think they are only there whilst you have a current membership.I always download them to my PC for printing out or for referral to later.

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

+++DetEcTive+++

+++DetEcTive+++ Report 17 Mar 2011 17:52

A friend has let her sub expire. She says she can still access her tree, but can no longer look at any of the records she attached.

So on that basis, NO, once the trial has been cancelled, you won't be able to see any records. While you still have access, it is best (as Shirley has said) to down load them to your computer.
View the image
Top right of the image page is an orange 'save' button.
At the bottom of the option list is **Save this image to your hard drive or removable disk**
You can then choose where you want to save it and what to call it.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Marion

Marion Report 17 Mar 2011 18:10

Thank you. Phew! Glad I asked............

Marion

Marion Report 17 Mar 2011 18:19

I can't seem to do anything with the records I have already saved - unless I'm doing something wrong. Any suggestions? Now that they are saved in Shoebox I don't get an option to dowload - only on new records.

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 17 Mar 2011 18:22

call them up again as a new enquiry and then you can download them

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

+++DetEcTive+++

+++DetEcTive+++ Report 18 Mar 2011 09:05

Have you followed Shirley's suggestion successfully? It does seem odd that you can't view the images in your Shoebox.

On your Home/Welcome page, scroll right to the bottom to *My Shoebox*- the records should be there underlined in green, and on the same line when you saved it and who it relates to.

Click on the underlined title, and it ought to give you the transcript. Click on the 'view original image' then you ought to be able to down load it using the orange save button.

Good luck

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message