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how to contact Genes ? / annual renewal
| Profile | Posted by | Options | Post Date |
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Margaret | Report | 4 Apr 2011 14:27 |
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I have just tried twice to renew my membership and have twice been told - that my card details have been rejected. Now this is the card I have always used and is still accepted everywhere else so I need tio iunform genes but I cannot find a 'contact us' facility anywhere - I could be looking with my eyes shut ! Could anyone point me in the right direction please ? Thanks |
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Rambling | Report | 4 Apr 2011 14:36 |
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It's in the menu across the top of the board Margaret...click on 'Help' and you will see 'Contact us'...make sure you ask for a personal response. |
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Researching: |
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InspectorGreenPen | Report | 4 Apr 2011 14:43 |
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Has your card been re-issued recently? If so then the expiry date held by GR will no longer be valid. |
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Margaret | Report | 4 Apr 2011 15:18 |
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Thanks for replies. Have messaged genes and No my card has not been re-issued. Will wait for a reply from Genes and try again. Thank you |
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Margaret | Report | 4 Apr 2011 15:25 |
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I have just had a standard message vack from Genes which said thank you for using genes today and that I was using the wrong membership to renew ! I have since looked all round and am now at a loss as to where to go to renew my ordinary bog-standard membership. I have gone into my account etc. but cannot find anywhere different to where I tried inb the first place. I am sure it was easier than this in previous years ! |
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Gwyn in Kent | Report | 4 Apr 2011 15:36 |
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Did you have a message asking you to renew? |
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Margaret | Report | 4 Apr 2011 15:43 |
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I had a reminder that my membership was due to expire in 'x' no of days. I clicked on the link and tried from that. No good. I then went into the Membership and subscription bit and tried to subscribe on the standard one - no good. I can't find anything else ! I give up. I think the easiest thing to do is go intio my membership section and change it to continuous (before the expiry date) and see what happens. |
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Margaret | Report | 4 Apr 2011 15:55 |
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Well Ive been into my membership details and altered it to continuous and will wait and see what happens on the expiry date of 12 Aprill. If it doesn't work then it's bye bye Genes after 7/8 years. What a carry on. Why can't they have a 'renew now' button like they used to. It was easy then. Thanks for your input. |
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Lady Cutie | Report | 4 Apr 2011 16:12 |
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Margaret , |
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