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Help for sick printer

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GEORGINA

GEORGINA Report 8 Jun 2011 23:18

please has anyone got an HP officejet J4680, or similar printer.?

Mine makes a clunking noise when it is setting itself up to print, then just feeds through a blank sheet. There are now a load of pages in the print queue.
It is only 14 months old, and just out of warranty. my previous HP did the same thing after 5 years but the carriage was damaged.
I thought some one on GR may have had similar problems and been able to diagnose and fix it, as my local PCworld haven't a clue about printers. they just sell them.

Thanks to any knowledgeable person who can fix this for me.

ps -- it is wired up OK and switched on,

Researching:
kent, norfolk

JaneyCanuck

JaneyCanuck Report 8 Jun 2011 23:38

I have a 6310, and it does clunk.

Has anything happened to make it not your default printer, for instance? So the print jobs just aren't getting to the printer.

Try googling this

hp j4680 blank

Wellll...

Here's one probably useless suggestion

http://www.fixya.com/support/t9396890-hp

I dunno, but if you do the google search and browse the results, you might find something.


I had an HPIIPplus laser for about 10 years ... cost $1000 at the time, but what a workhorse. They don't make 'em like ...

Researching:
Please use the "ADD YOUR REPLY" box below to reply. Please DO NOT click "Send Message" and send a private message (unless info is about living people or otherwise sensitive). THANKS!

GEORGINA

GEORGINA Report 8 Jun 2011 23:58

gosh, that was a quick response Janey.

the lad at PC world said it sounded ok to him, but even if they all clunk the idea is for the silly machine to print.
It doesn't seem to make any difference whether it is the default or not.

Tomorrow is a new day and I'll try your suggestion. Thank you.

Researching:
kent, norfolk

TootyFruity

TootyFruity Report 9 Jun 2011 00:00

Although I can't help with your problem I thought I let you know I have just gone back to a HP printer. I fell for the Kodak ads for cheap ink what they don't tell you is that the printer head cost £80 and doesn't last much past 9months.

GEORGINA

GEORGINA Report 9 Jun 2011 21:43

Barry, thank you.

It is purring nicely tonight - no clunking or blank pages. I've printed a page which came out OK. There is loads of ink and I'll do a cleaning / maintenance. .


Would it still be your advice to download the latest driver and do an uninstall? or should I now leave well alone? If I do the download wrong, being technically inefficient, can you come and fix it for me?

Janey, sorry I didn't get back to you with a result. 'm not rude, just been in bed most of the day.

Researching:
kent, norfolk