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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
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  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile Photos

ProfilePosted byOptionsPost Date

Bertikins

Bertikins Report 15 Jun 2011 11:45

Help!!! I am having difficulty in updating my profile, When I attempt to add a photo, all I get is a window which only shows the photo's file name (the photo is about 42 KB, so is this too big?), I have tried enlarging the window, but all this does is make it bigger without affecting the photo area.
Is this the normal procedure, as I do not want to add the file name instead of the photo if I submit it. I would be grateful if anyone could advise on this please.
Bert

Joy

Joy Report 15 Jun 2011 11:50

I, too, had a problem with changing my profile picture and sent an email to [email protected].
It is one of the issues that the technical team is trying to put right.

The photo about 42 KB is not too big :)

Bertikins

Bertikins Report 15 Jun 2011 11:57

Thanks Joy, I'll try that. Until I can use a photo there does not seem much point in updating the profile.
Bert

Joy

Joy Report 15 Jun 2011 12:04

It is a good idea to let them know - then they'll know it's not just me having this specific problem :)

Bertikins

Bertikins Report 15 Jun 2011 13:31

Thanks. It looks as if I will have to do without the photo.

bert